Bilingual Personal Care Specialist
Recruiting.com
full-time
Posted on:
Location Type: Remote
Location: Canada
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Tech Stack
About the role
- Key point of contact for patients
- Contact patients to gather information and educate patients on program services
- Be a reimbursement expert in his/her assigned caseload territory
- Educates the patient on program services, including but not limited to injection training, pharmacy options, and reimbursement support
- Ensure coordination of patient services in a timely manner resulting in a rapid and continuous access to therapy
- Works collaboratively with other team members in various roles to coordinate the patient journey and ensure patient onboarding
- Manage all aspects of coverage to maximize and maintain prescription drug coverage
- Regularly interacts with insurance companies, pharmacies, and other healthcare professionals to provide optimal reimbursement support
- Coordination of prescriptions (initial and renewal)
- Adverse Event reporting
- Ad hoc duties as assigned
Requirements
- Bilingualism (English/French) is an asset (requirement for province of Quebec)
- Experience in a customer service setting
- Post-secondary education certificate, diploma, or degree an asset
- Experience in public or private third party reimbursement arena, call center setting or pharmaceutical industry in sales, managed care, clinical support or related experience an asset
- Comprehension of medical information
- Knowledge of public, private and federal reimbursement an asset
- Previous work using a CRM system an asset
- Project management skills
- Knowledge of SalesForce.com an asset
- Previous work in health insurance experience an asset
- Previous work in pharmacy an asset
Benefits
- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
reimbursement expertisemedical information comprehensionproject management
Soft Skills
customer servicecollaborationcommunication
Certifications
post-secondary education certificatediplomadegree