Bilingual Senior Caseworker
Recruiting.com
full-time
Posted on:
Location Type: Remote
Location: Canada
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Job Level
About the role
- Work closely with assigned patients to identify various reimbursement options and assess financial assistance options for uninsured individuals
- Contribute to the coaching and mentoring of team members
- Manage a larger caseload than other caseworkers
- Serve as the reimbursement expert for a designated territory
- Provide support to other caseworkers regarding complex reimbursements, insurance matters, benefits investigations, special authorizations, and appeals
- Participate in special projects as requested by the program manager
- Provide day-to-day support to the assistant program manager
- Assist management in preparing various reports and carrying out program-related tasks
- Work with management to develop program protocols and SOPs (Standard Operating Procedures) for the caseworker role
- Provide training to new caseworkers, including, but not limited to, on-the-job shadowing and call monitoring
- Regularly interact with insurance companies, physician offices, and healthcare professionals to deliver optimal reimbursement support
Requirements
- At least two years of customer service experience; experience in the medical, pharmaceutical, or insurance industry is an asset
- Bilingual in French and English, both written and spoken
- Strong proficiency in Microsoft applications (Outlook, Word, Excel, and PowerPoint)
- Flexible with work shifts (operational hours are 8:00 AM to 8:00 PM)
- Minimum of two years' experience working for a patient support program
- Call center experience is an asset
- Strong interpersonal skills and written and verbal communication, including exemplary telephone etiquette with diverse audiences such as internal staff, healthcare professionals, and patients
- University degree in a related field or equivalent
Benefits
- Health insurance
- Paid time off
- Professional development and training
- Paid parental leave
- Adoption assistance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
reimbursement optionsfinancial assistancebenefits investigationsspecial authorizationsappealsprogram protocolsSOPstrainingcustomer servicecall center experience
Soft skills
coachingmentoringinterpersonal skillswritten communicationverbal communicationtelephone etiquetteflexibilityteam supportreport preparationproblem-solving