Endpoint Support Technician
Recruiting.com
full-time
Posted on:
Location Type: Office
Location: Brooks • Kentucky • United States
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Job Level
Tech Stack
About the role
- Works with team lead or senior team members to understand user’s Endpoint Support requirements
- Documents requirements
- Provides input during short-term Endpoint Support project/task planning efforts with team members
- Participates in the deployment of new or upgraded images, software and hardware for multiple endpoints
- Configures and installs desktop PCs, peripheral equipment, laptops and other mobile devices
- Follows established procedures for performing configuration changes, updates and upgrades
- Performs repairs to hardware, software, and peripheral equipment, following design or installation specifications
- Submits or updates configuration items within management tools
- May participate in the unit testing for new deployments or new components and remediates problems
- Provides feedback on new software performance and testing
- Participates with Level 2 issue assessment and resolutions of problems
- Diagnoses and resolves endpoint and mobile device hardware and software issues
- Creates temporary solutions until permanent solutions can be implemented
- Provides technical support to meetings that include video conferencing
- Documents solutions to common problems and responses for frequently asked questions
- Implements contingency plans including reliable backup and restore procedures, as needed
- May participate in R&D POC efforts
- May provide recommendations per customer feedback
- Adheres to policies, procedures and standards
- Supports IT inventory/asset management processes
- May provide on-the-spot training to end users
Requirements
- Associate’s Degree in Computer Science, certifications or equivalent work experience
- Typically has 1-3 years in functional position or related work experience, education or training
- General knowledge of commonly used applications and programs, such as Microsoft Office Suite, Adobe, alternate browsers
- Working knowledge of latest operating systems
- Ability to troubleshoot and support wireless and wired connectivity
- Knowledgeable in the building, imaging and setup of new device deployments
- Customer Service oriented
- Solid verbal and written communication skills
- Basic understanding of TCP/IP network protocols and services - nice to have
Benefits
- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Professional development resources
- Opportunities to participate in mentorship programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
endpoint supporthardware repairssoftware troubleshootingconfiguration managementdevice imagingnetwork protocolstechnical supportunit testingbackup and restore proceduresmobile device setup
Soft skills
customer serviceverbal communicationwritten communicationteam collaborationproblem-solvingfeedback provisiontrainingdocumentation
Certifications
Associate’s Degree in Computer ScienceIT certifications