Recruiting.com

EndPoint Support Technician II

Recruiting.com

full-time

Posted on:

Location Type: Office

Location: Whitestown • United States

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About the role

  • Provides complex maintenance and support for endpoint devices
  • Works on multiple projects/work initiatives/tasks concurrently as team member, sometimes as a technical lead
  • Works with end user device engineers and customers to understand user’s Endpoint Support requirements
  • Coordinates the deployment of new or upgraded images, software and hardware for multiple endpoints
  • Participates in deployment of new or upgrade information technology and infrastructure projects
  • Performs Level 2 and 3 issue assessment and resolution of problems
  • Implements contingency plans including reliable backup and restore procedures
  • Adheres to policies, procedures and standards

Requirements

  • Bachelor’s Degree in Computer Science, certifications or equivalent work experience
  • Typically has 3-5 years in a functional position or related work experience, education or training
Benefits
  • medical, dental, and vision care
  • comprehensive suite of benefits focusing on physical, emotional, financial, and social wellness
  • support for working families including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
  • variety of training programs and professional development resources
  • opportunities to participate in mentorship programs, employee resource groups, volunteer activities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
endpoint device maintenanceissue assessmentproblem resolutionbackup proceduresrestore proceduressoftware deploymenthardware deploymentimage deploymenttechnical leadproject management
Soft skills
team collaborationcommunicationcustomer understandingcoordinationadaptabilityproblem-solvingtime managementleadership
Certifications
Bachelor’s Degree in Computer Science