Manager, Workforce Management
Affirm
SQLTableau
Nurse Case Manager
Recruiting.com
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
JuniorMid-Level
About the role
- Provide support to patients and health care providers by offering information on the Patient Support services
- Assist patients and caregivers in conducting assessments related to Patient Support services
- Act as a liaison between patients, families and health care providers related to medication access
- Address general inquiries regarding program services, disease states, or product related queries
- Offer continuous support on disease states or product-related questions to ensure patient adherence
- Refer the patient to their healthcare providers for clinical questions beyond program materials
- Document patient information and interactions within the electronic patient record
- Conduct ongoing file review and updates to reflect patient journey
- Follow case-management protocols, including data collection, patient follow-up, and therapy disruption monitoring
- Collaborate with the reimbursement specialist and the physician to secure funding for their patient’s therapies
- Ensure patient services are coordinated and tracked, according to KPI’s
- Participate in specialized training sessions for specific therapies
- Attend pharmaceutical meetings and conferences
- Coordinate with health care providers, pharmacies and infusion/injection clinics for treatment logistics
Requirements
- A Diploma in health care or a related field, with a preference for Bachelor’s degree
- Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment
- Minimum of two (2) to five (5) years in the healthcare, pharmaceutical, insurance or related fields
- Ideal candidates should be nurses with healthcare and case management background in medical / hospital settings, insurance or bio-pharmaceutical industry
- Fluency in French and/or English may be required depending on program and geographic location
Benefits
- Medical, dental, and vision care
- Training programs
- Professional development resources
- Opportunities for mentorship
- Employee resource groups
- Volunteer activities
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
patient support servicesassessmentscase managementdata collectionpatient follow-uptherapy disruption monitoringelectronic patient recorddocumentationfunding coordinationKPI tracking
Soft skills
communicationcollaborationliaisonproblem-solvingpatient adherence supportinquiry resolutionorganizational skillsinterpersonal skillstraining participationlogistics coordination
Certifications
Licensed Nurse (RN)Licensed Practical Nurse (LPN)Registered Practical Nurse (RPN)
