RecruitHook

Implementation Specialist

• Own the full implementation lifecycle of Hook: from kickoff to go-live, guide customers through onboarding and ensure teams deliver to the highest standard
• Act as a technical consultant: deeply understand customer goals, map success criteria, and deliver Hook configurations that maximise business value
• Run projects with precision: stay highly organised, structure your day effectively, and prioritise tasks to keep implementations on track
• Meet tight 28-day implementation timelines, balancing speed with quality in every rollout
• Provide expert guidance on leveraging Hook’s features for renewal forecasting, time management, and process automation to help customers achieve quick wins
• Collaborate closely with engineering: query, clean, and analyse customer datasets with SQL, identifying anomalies or blockers
• Act as the customer’s voice: capture feedback, identify opportunities for improvement, and work with product teams to shape Hook’s roadmap
• Support pre-sales engagements: demonstrate Hook’s technical capabilities and value to prospective customers

Technical Implementation Consultant