Implementation & Operations Lead

Recruit WA

Implementation & Operations Lead responsible for strategic operational processes at Walker Advertising. Managing client program implementation and partnering with leadership for scaling initiatives.

Posted 5/2/2026full-timeRemote • Washington • 🇺🇸 United StatesSenior💰 $27 - $30 per hourWebsite

About the role

Key responsibilities & impact

Own the full implementation lifecycle — from legal retainer editing and upload through activation — across the Retainer Program, Afterhours Support, and Always Connected Lead onboardings consultatively
Guide clients through their first three leads, proactively diagnosing gaps and coaching offices toward optimal setup
Anticipate activation risks early, escalating systemic issues to the Director of Retained Leads with context and recommendations
Maintain technical ownership of platform setup across different software
Partner with client services leadership on operational projects — package cleanup, setup corrections, fulfillment issues
Serve as a go-to resource for client services team members and sales on complex accounts, escalations, and new program setup
Contribute to process documentation, PBI discussions, and scalable workflows that strengthen the team
Serve as the last line of defense for large buys and strategic accounts, conducting thorough pre-launch QA reviews
Proactively audit account configurations before errors reach clients
Collaborate with the AI team to identify where bots and AI-enhanced tools can reduce manual effort, improve accuracy, and streamline implementation workflows

Requirements

What you’ll need

A strategic thinker with high attention to detail — you evaluate and improve, not just execute
Experience in contract review, client onboarding, or technical implementation strongly preferred
Confident consulting clients directly on best practices, not just answering questions
Able to manage multiple complex implementations simultaneously without losing accuracy
Genuinely curious about AI and automation, and how emerging tools can transform operations
Strong cross-functional communicator across sales, client services, technical teams, and external clients.

Benefits

Comp & perks

3 Weeks Paid Time Off
12 Weeks of Guaranteed Paid Parental Leave
Comprehensive Insurance Coverage (Medical, Dental, Vision, etc.)
401(k) Retirement Savings Plan
Wellness Initiatives/Employee Assistance Program
Rewards and Recognition Programs
Career Development Opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

contract reviewclient onboardingtechnical implementationprocess documentationquality assuranceaccount configuration auditingworkflow optimizationdata analysis

Soft Skills

strategic thinkingattention to detailconsultingmulti-taskingcuriositycross-functional communication