Recruit WA

Contact Center Agent

Recruit WA

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $16 per hour

About the role

  • Deliver exceptional customer service through effective phone, chat, and text communication.
  • Use active listening and discovery to understand each consumer’s situation and guide them toward the most suitable legal solution, driving successful client transfers.
  • Handle customer concerns, and provide appropriate solutions and alternatives within the time limits.
  • Maintain a professional and customer-oriented demeanor to provide a positive caller experience.
  • Accurately input and update customer information.
  • Meet or exceed performance metrics, including response times and customer satisfaction benchmarks.
  • Efficiently prioritize and manage time to navigate high call volumes while maintaining quality standards.
  • Collaborate with the team to ensure seamless operations and uphold Contact Center procedures.

Requirements

  • Previous collections, customer service, inside sales, or telemarketing experience preferred.
  • Proven ability to meet or exceed sales goals, quotas or conversion targets in a call center or customer facing roles.
  • Exceptional customer service skills with strong oral and written communication abilities.
  • Motivated self-starter with a strong ability to thrive in incentive-driven, goal-oriented environments.
  • Proficiency in problem-solving, multitasking, and prioritizing tasks in a time-sensitive environment.
  • Interpersonal skills to effectively handle customer interactions in a calm, clear, and professional manner.
  • Access to reliable internet connection and necessary computer equipment for job duties.
  • Typing speed of at least 35 words per minute with accuracy.
  • A customer-oriented mindset and a strong commitment to continuous improvement.
  • Must be able to work full-time and be available for at least one weekend day per week.
  • Must speak Spanish fluently
Benefits
  • 3 Weeks Paid Time Off
  • 12 Weeks of Guaranteed Paid Parental Leave
  • Comprehensive Insurance Coverage (Medical, Dental, Vision, etc.)
  • 401(k) Retirement Savings Plan
  • Wellness Initiatives/Employee Assistance Program
  • Rewards and Recognition Programs
  • Career Development Opportunities
  • Competitive compensation with bonus opportunities based on performance and conversions
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecollectionsinside salestelemarketingsales goalsquotasconversion targetstyping speedproblem-solvingmultitasking
Soft Skills
active listeningoral communicationwritten communicationtime managementinterpersonal skillscustomer-oriented mindsetself-startercalm demeanorprofessionalismcontinuous improvement