Recruit Action inc.

Program Manager

• Partner with enterprise stakeholders to deliver on the AI learning roadmap
• Lead execution of strategic initiatives
• Curate and update learning content in LXP
• Manage AI learning programs and pilots
• Develop AI-powered video micro-series and enterprise-wide modules
• Own vendor and stakeholder relationships to ensure seamless delivery
• Measure and optimize impact by tracking KPIs and adoption metrics
• Drive engagement and enablement programs to build AI literacy across the organization
• Embed AI learning into workflows through change enablement strategies
• Administer logistics and scheduling, including Smartsheet tracking and translations
• Gather insights and iterate programs and offerings based on feedback and emerging trends
• Stay ahead of AI and learning innovations to anticipate evolving business needs.

AI Learning & Development Program Manager

Data Engineer

• Design, build, and maintain data pipelines, warehouses, and data models using Snowflake and DBT.
• Collaborate with cross-functional teams to gather data requirements and develop efficient data architectures.
• Implement and manage ETL/ELT processes across structured and unstructured data sources using tools such as Azure Data Factory and SQL.
• Enforce data governance protocols including quality, lineage, metadata management, and security compliance.
• Monitor system performance, conduct tuning, and proactively address bottlenecks.
• Maintain documentation of data processes, architecture, and technical specifications.
• Contribute to team knowledge by supporting peers and staying current on data engineering trends.

Data Engineer – Snowflake, DBT

Insurance

• Build and maintain strong relationships with internal and external stakeholders
• Resolve licensing issues for new agents, agencies, and broker-dealers
• Collaborate with internal teams to ensure consistent and high-quality service delivery
• Analyze licensing data to generate actionable insights and identify trends
• Recommend and implement process improvements
• Ensure all licensing activities are compliant with applicable U.S. state and federal regulations
• Liaise with carriers and regulatory bodies to resolve discrepancies
• Support digitization and automation of licensing and onboarding workflows
• Participate in user acceptance testing and continuous improvement initiatives
• Stay informed about regulatory and industry changes
• Deliver high-quality customer service and resolve inquiries in a timely manner

Insurance Licensing Coordinator

Customer Support

• Handle inbound calls and emails from plan sponsors and members regarding absence management services
• Conduct verbal intake of referral information from clients
• Process new referrals and case closures in the case management system
• Manage administrative tasks including mail, faxes, invoices, offsite files, and document requests
• Provide data entry, draft template letters, and maintain office supply inventory
• Support case management teams with various administrative functions
• Complete basic client reporting and ad hoc assignments or projects as needed.

Bilingual Customer Service Representative

Technical Project Manager

• Drive the implementation of IT capabilities and supporting KRI/KPI metrics across the Enterprise Technology and Services (ETS) segment
• Ensure alignment with initiatives such as the Information Risk Management (IRM) Roadmap and Path to Practice (PTP) programs
• Oversee creation and update of control procedures and associated artifacts, ensuring clarity, completeness, and audit readiness
• Facilitate workshops and meetings with process owners, control leads, and governance teams for timely delivery and alignment of KRI/KPI capabilities
• Support Risk and Control Self-Assessment (RCSA) activities, critical control identification, and ongoing monitoring through metrics validation and audit
• Conduct data analytics, including data comparison and validation
• Develop and maintain project timelines and key milestones for capabilities being developed
• Provide regular updates to senior leadership on progress of risk and control initiatives

AI Learning & Development Program Manager

Data Engineer – Snowflake, DBT

Insurance Licensing Coordinator

Insurance Licensing Coordinator

Bilingual Customer Service Representative

IT Project Manager