Recraft

Customer Support

• Respond to customer inquiries via Zendesk, Discord and social media in a timely and professional manner.
• Set up and configure support systems, including AI-driven customer support tools and Zendesk.
• Troubleshoot issues related to Recraft’s design platform and escalate more complex problems to engineering as needed.
• Assist customers in understanding and maximizing the use of Recraft’s features.
• Provide product feedback to the product and development teams based on user reports.
• Develop and maintain knowledge base articles and help guides for common questions and issues.
• Track and report on customer support metrics, such as response times, resolution rates, and satisfaction.
• Contribute to a positive and collaborative customer support team culture.

First Line Support Specialist

Content Creator

• Produce high-quality video walkthroughs and tutorials from initial script to final publish (screencast, voice-over, visuals).
• Translate feature releases and user flows into digestible, engaging content—long-form, Shorts, playlists.
• Collaborate with Product, Design, and Marketing teams on strategy, messaging, and formatting.
• Understand and explain complex interfaces—AI tools, editors, design flows—in an intuitive way.
• Propose ideas: suggest angles or lesson flows based on product updates or user needs.
• Maintain tight production cadence (targeting ~2–3 videos/week initially).
• Track content performance: views, watch time, engagement, and iterate.

First Line Support Specialist

YouTube Content Creator