Conduct consistent outreach to referral partners through email and phone, strengthening relationships and keeping Recover top-of-mind as a trusted treatment partner
Manage referral pipelines in our CRM, tracking outreach activity, partner engagement, and referral flow to ensure efficiency and accountability
Provide timely updates to referral partners to build trust and transparency
Maintain reporting calendars and coordinate with clinical and intake teams to deliver accurate, on-time reports
Identify gaps in referral relationships or communication, and work proactively with the Head of Partnerships to strengthen processes and outcomes
Requirements
2+ years of client-facing experience, ideally in Account Management, Customer Success, or Partnerships at a high-growth organization
Strong organizational skills with the ability to manage multiple partner and client needs simultaneously
Detail-oriented and reliable – ensures accuracy in partner updates, data reporting, and documentation
Tech-savvy and comfortable with tools like CRMs, patient databases/EHRs, and Google Sheets; able to troubleshoot and adapt quickly to new systems
Professional communication - you use proper grammar, diction, and formatting and communicate professionally via phone, email, videoconferencing, and in-person
Mission-aligned mindset – committed to health equity and improving outcomes for underserved populations
Self-starter with a strong sense of ownership – takes initiative to solve problems and improve workflows
Benefits
Includes health, dental, vision, paid time off, and more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.