Customer Success Manager

RecordPoint

Onboarding Specialist enabling customer success in adopting RecordPoint software. Delivering solutions for product implementations and integrations in a fast-paced SaaS environment.

Posted 5/7/2026full-timeBellevue • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $140,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Engage with customers and colleagues to enable the successful adoption of RecordPoint software products.
Deliver RecordPoint solutions and services to support successful product implementations, integrations, and migrations.
Design and implement practical, scalable solutions that drive value quickly and effectively.
Solve interesting technical problems, work with complex data and cloud environments, and collaborate with a high-performing team to deliver strong customer outcomes.

Requirements

What you’ll need

3-5 + years in enterprise Customer Success, Account Management, or post-sale B2B SaaS with direct ownership of strategic accounts.
Experience managing senior executive relationships (CIO, CDO, Legal, Risk) in regulated or complex environments.
Demonstrated ability to lead executive reviews, QBRs, and board-level reporting.
Familiarity with governance, compliance, or records management environments.
Strong commercial acumen: renewal forecasting, expansion identification, business case development.
Ability to orchestrate multiple internal and external stakeholders across a complex delivery lifecycle.

Benefits

Comp & perks

Flexible work environment and a strong focus on work-life harmony
Innovation is our way of life
Personal Development budget for all staff
Access to Employee Stock Ownership Plan
A brilliant graduate program that provides both mentoring and growth opportunities for all
Work on a product that makes a real social-good impact on the world
Global opportunities!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

RecordPoint softwareproduct implementationsintegrationsmigrationscloud environmentsdata management

Soft Skills

customer engagementcollaborationleadershipcommunicationstrategic account managementcommercial acumenstakeholder management