Security Engineer

• Design and Implementation of Recorded Future Security Intelligence data in customer environment
• Understand and drive customers' cyber security use cases, workflows and overall needs to utilize Recorded Future integrations
• Scope and implement custom solutions across a variety of client architectures, applications, and tools
• Creating engineering solutions for clients
• Improvement or creation of security intelligence integrations
• Manage multiple projects in a dynamic, fast-paced environment
• Leading projects and mentoring junior Cyber Security Engineers
• Serve as a liaison between development and internal teams to ensure client systems are adequately documented when triaging
• Help to resolve customer problems related to integrations, RESTful API’s via email and online meetings
• Research customers’ technical issues in a timely manner and follow up with recommendations and action plans
• Participate in functional groups to identify and drive resolution for escalated cases
• Contribute and utilize internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues
• Create knowledge base content and systems to capture new learning for reuse throughout the company and user base
• Exceed customer expectations on response quality, timeliness of responses and overall customer experience
• Serve as internal point of contact on customer escalations and ensure customer issues are resolved as expediently as possible
• Collect information and document bugs with Engineering for product issues that are impacting customers
• Creatively think beyond the technical boundaries to address novel solutions related to threat intelligence and integrations into different technologies
• Act as SME for clients whilst liaising between teams on cyber security technology
• Act as a technical escalation point for integration solutions
• Ability to articulate complex solutions to clients and internal senior management

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