Manager, Global Billing Operations

Recorded Future

Manager of Global Billing Operations overseeing billing processes for a global customer base at Recorded Future. Ensures compliance and efficiency in invoice generation and collections.

Posted 5/13/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesSeniorLead💰 $92,000 - $137,500 per yearWebsite

About the role

Key responsibilities & impact

Own global billing operations, ensuring accurate and timely invoice generation aligned with contract terms, pricing structures, and booking policies
Manage the end-to-end invoicing lifecycle post-Closed Won, including billing setup, validation, and delivery
Ensure alignment across Salesforce, contract terms, and NetSuite to minimize downstream errors and revenue impact
Serve as the primary escalation point for complex billing issues, disputes, and exceptions
Lead collections processes, including AR aging, follow-ups, and dispute resolution
Monitor and drive performance against key metrics such as DSO, past due balances, and collection effectiveness
Ensure timely and accurate cash application and reconciliation
Own and continuously improve billing and AR processes to driving scalability and efficiency
Identify and implement automation opportunities across systems and workflows
Standardize processes across regions, entities, and customer segments
Partner with Deal Desk and RevOps to a seamless transition from deal structure to billing execution
Partner with Sales and customer stakeholders to resolve payment delays and escalations
Collaborate with Revenue Accounting to ensure alignment with revenue recognition requirements and audit standards
Ensure billing and AR processes are SOX-compliant and audit-ready
Own execution and documentation of key billing and AR controls
Support external audits, including documentation, walkthroughs, and issue resolution
Maintain compliance with global tax, invoicing, and regulatory requirements
Lead, mentor, and develop a high-performing Global Billing Operations team
Establish clear goals, priorities, and performance expectations
Drive a culture of accountability, continuous improvement, and customer focus

Requirements

What you’ll need

8+ years of experience in billing operations or finance operations, preferably in SaaS or technology
3+ years of people management experience
Strong Order to Cash experience
Strong experience with NetSuite and Salesforce
Deep understanding of billing processes, invoicing structures, and collections workflows
Experience operating in a high-growth, complex deal environment
Experience with automation, AI, or process improvement initiatives
Strong analytical, problem-solving, and communication skills

Benefits

Comp & perks

Medical, dental, and vision insurance
Life insurance
401K plan
Incentive compensation
Equity opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

billing operationsinvoicing lifecyclecash applicationreconciliationcollections processesautomationOrder to Cashbilling processesinvoicing structurescollections workflows

Soft Skills

leadershipmentoringproblem-solvingcommunicationaccountabilitycontinuous improvementcustomer focuscollaborationperformance managementgoal setting