Support the technical success of assigned customer accounts across their entire intelligence journey, from onboarding to renewal
Develop a strong understanding of customers intelligence goals to define and deliver high-value, measurable outcomes
Monitor and drive intelligence platform adoption, usage patterns and integration health
Conduct periodic account health reviews and present value realization metrics
Collaborate with senior technical account managers to identify and mitigate risks to account health and renewal
Understand customer intelligence needs and proactively identify growth opportunities
Serve as the primary technical liaison, collaborating with customer security teams on configuration, data integration, and optimization
Build structured customer success plans
Collaborate with sales, product management, data science and intelligence teams
Deliver intelligence advisory engagements, addressing emerging threats
Serve as a trusted customer advocate
Manage multiple complex priorities while maintaining quality

Requirements

1-2 years of consulting or customer-facing experience in cybersecurity, technical support, or intelligence operations.
Foundational understanding of fundamental intelligence concepts, frameworks and tradecraft, cyber security tooling, and SaaS environments
Strong verbal and written communications, attention to detail, and demonstrated ability to learn quickly and manage multiple, often competing priorities
Demonstrable competency in account health management, risk mitigation, retention and growth
Working knowledge of the Intelligence Lifecycle, common security frameworks such as MITRE ATT&CK, NIST, Diamond Model, or the Cyber Kill Chain.
Bachelor's Degree or related experience in cyber security, computing science, information systems, intelligence studies or related field.

Benefits

Medical, dental, vision, and life insurance
401K
Incentive compensation

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

cybersecurityintelligence operationsaccount health managementrisk mitigationSaaSintelligence conceptscybersecurity toolingIntelligence LifecycleMITRE ATT&CKNIST

Soft skills

verbal communicationwritten communicationattention to detailability to learn quicklymanage multiple prioritiescollaborationcustomer advocacypresentation skillsproblem-solvingcustomer relationship management