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About the role
Key responsibilities & impact- - Build and maintain relationships with a set customer base.
- - Respond efficiently to customer requests via phone or email in line with departmental KPIs.
- - Provide quotes for services and follow through to conversion, ensuring alignment with customer agreements.
- - Process customer purchase orders accurately and manage spend according to specific requirements.
- - Review Site Waste Appraisals, taking action on identified opportunities and optimisations.
- - Take ownership of customer complaints/queries, implementing preventative measures to avoid recurrence.
- - Collaborate with Reconomy field-based teams to deliver improved commercial and environmental performance.
- - Maintain up-to-date knowledge of sector products, services, and industry trends to benefit our customers.
- - Record, update, and maintain customer data and interactions using Salesforce.
Requirements
What you’ll need- - Enthusiastic and customer-focused, with a drive to deliver exemplary service.
- - Organised and proactive in managing workloads.
- - Creative problem-solver with the confidence to suggest effective solutions.
- - A team player who supports colleagues, whether in the same room or a different department.
- - Results-oriented, aiming for satisfied customers and achievement of KPIs.
- - Motivated for success, whether that’s personal career growth or team achievements.
- - Competent with using Microsoft Office.
Benefits
Comp & perks- - **Financial perks:** Pension scheme, length of service rewards, and referral bonuses
- - **Exclusive discounts:** MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts
- - **Health & wellbeing:** Flu jabs, eyecare vouchers, and an Employee Assistance Programme
- - **Mental health support:** Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders
- - **Family-friendly:** Enhanced maternity/paternity leave, birthday off, and holiday trading scheme
- - **Community engagement:** Volunteer days and collaboration with local charities
- - **Generous holiday:** Start with 23 days, rising to 25 after 2 years, plus buy/sell options
- - **Employee voice:** Regular “My Voice” surveys and follow-up check-ins to drive meaningful change
ATS Keywords
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Soft Skills
customer-focusedorganisedproactivecreative problem-solverteam playerresults-orientedmotivated for success