Customer Success Representative

Reconomy

Customer Success Representative supporting international clients in logistics and technology. Collaborating with cross-departmental teams to enhance customer satisfaction and operational efficiency.

Posted 5/15/2026full-timeBucharest • 🇷🇴 RomaniaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Provide daily operational support to our international clients
Log and manage customer queries efficiently and accurately
Ensure high levels of customer satisfaction and retention
Liaise with key stakeholders across departments to gather data and resolve customer and supplier issues
Maintain clear communication with internal teams, clients, and suppliers
Proactively manage deadlines, escalations, and operational risks
Monitor supplier performance and support analytics-driven improvements
Protect and strengthen Reconomy’s reputation through professional relationship management

Requirements

What you’ll need

2–4 years of experience in an international commercial customer service/support role
Working knowledge of logistics processes and Supply Chain (nice advantage)
Experience working with CRM tools and Tableau
Strong MS Excel skills
Experience analysing data and identifying trends
Excellent written and spoken Business English
Strong commercial mindset — balancing customer satisfaction with business needs
Positive, proactive, and solution-focused attitude
Strong ownership mindset and ability to work independently
Conflict resolution skills and ability to prevent escalations

Benefits

Comp & perks

- This role offers you the chance to work in a friendly, diverse and international environment, along with colleagues who will share your passion for innovation, agile-working and growth. You will also be able to develop your skills within the exciting and challenging market of Reverse Logistics!
- Hybrid working environment
- Training and development to keep you in touch with the latest technologies and the opportunities to apply your learning.
- We offer a competitive salary alongside other benefits*
- Our office is easily accessible located near the city center of Bucharest, and designed to make you feel at home
- 21 working days of annual leave, plus 2 additional days allowed for participation in volunteering programs, and 1 extra day off for your birthday
- Meal vouchers: 40 RON per working day (taxed according to current legislation)
- Private medical subscription at Regina Maria.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysistrend identificationlogistics processessupply chain managementCRM toolsTableauMS Excel

Soft Skills

customer satisfactionrelationship managementcommunicationconflict resolutionproactive attitudesolution-focused mindsetownership mindsetindependent work