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About the role
Key responsibilities & impact- - You will be the first point of contact for our customers, delivering exceptional service.
- - In this role, you’ll handle over 60 incoming calls per day or an equivalent volume of emails, ensuring smooth daily operations through effective organisation and prioritisation of your workload.
- - You’ll thrive in a fast-paced environment, working collaboratively as part of a team while also taking ownership of your individual tasks.
- - Building strong relationships with customers will be key to your success in this role.
- - The working hours are between the hours of 07:25 and 17:25. Your specific hours will be determined by a rota based on business needs, with flexibility to swap shifts as needed.
- - Saturday shift as overtime once probation has been passed.
- - Working full-time in the office (TF3 3BD) for at least the first 3 months, then the option to work hybrid - 3 days worked in the office and 2 days per week from home on a rota basis.
Requirements
What you’ll need- - Experience in customer service, whether that be in an office, retail or hospitality.
- - Comfortable with working under pressure in a fast-paced environment.
- - Effective communication skills both written and verbal.
- - IT Literate, a good ability with Microsoft programmes such as Word, Excel, Outlook and Teams.
- - Good attention to detail to ensure accuracy when placing orders.
Benefits
Comp & perks- - **Financial perks:** Pension scheme, length of service rewards, and referral bonuses
- - **Exclusive discounts:** MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts
- - **Health & wellbeing:** Flu jabs, eyecare vouchers, and an Employee Assistance Programme
- - **Mental health support:** Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders
- - **Family-friendly:** Enhanced maternity/paternity leave, birthday off, and holiday trading scheme
- - **Community engagement:** Volunteer days and collaboration with local charities
- - **Generous holiday:** Start with 23 days, rising to 25 after 2 years, plus buy/sell options
- - **Employee voice:** Regular “My Voice” surveys and follow-up check-ins to drive meaningful change
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceattention to detailIT literacy
Soft Skills
effective communicationorganisationprioritisationteam collaborationownershipworking under pressure