Manager, Customer Care

Reconomy

Leading Customer Care Manager at Vermilion, overseeing Customer Service and Inside Sales teams' operations and strategies. Fostering brand loyalty and driving business growth through exceptional customer experience.

Posted 5/14/2026full-timeSauk Rapids • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $70,000 per yearWebsite

About the role

Key responsibilities & impact

The Manager, Customer Care is responsible for leading the Customer Service and Inside Sales teams to ensure that branding and messaging are aligned with the company's strategic objectives.
This role plays a key part in building brand loyalty, enhancing the customer experience, driving engagement across clients and internal teams, and supporting overall business growth and profitability.
Responsibilities will include collaborating with leadership and operations to implement processes that support a seamless customer experience.
The role will also be responsible for leading and mentoring team members, fostering a culture of accountability, providing service excellence, and developing and implementing continuous improvement objectives.

Requirements

What you’ll need

Proven leadership, team management, and motivational abilities with a strong focus on results and accountability.
Demonstrated experience in overseeing the day-to-day operations of a Customer Service/Inside Sales team.
Ability to create and manage project timelines to ensure timely delivery of client-facing deliverables.
Exceptional verbal and written communication skills.
Strong organizational skills with the ability to prioritize, delegate, and manage multiple projects simultaneously.
Ability to resolve conflicts calmly and professionally.
Ability to support and direct organizational change.
Ability to function well in a fast-paced environment.
A bachelor's degree in marketing, business administration, communications, or a related field, five or more years of internal tenure, OR 3-5 years or more of business or communication experience in the direct-to-consumer channel.

Benefits

Comp & perks

401(k) retirement savings plan with competitive employer contributions.
Comprehensive dental insurance coverage.
Comprehensive health insurance plans to support your well-being.
Paid time off to support work-life balance.
Vision insurance coverage to promote overall health.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceinside salesproject managementcontinuous improvement

Soft Skills

leadershipteam managementmotivational abilitiesresults focusaccountabilitycommunication skillsorganizational skillsconflict resolutionadaptability

Certifications

bachelor's degree