Senior Manager, Client Success

Reconomy

Senior Manager overseeing client success in waste management services for Lincoln Waste Solutions. Engaging clients to drive retention and value in a hybrid working environment.

Posted 4/30/2026full-timeHanover • Maryland • 🇺🇸 United StatesSenior💰 $100,000 - $125,000 per yearWebsite

About the role

Key responsibilities & impact

Own a portfolio of client accounts, ensuring satisfaction, retention, and long-term value.
Act as the primary point of contact and senior escalation for client issues.
Build and maintain relationships with client stakeholders (operational and executive).
Lead client meetings, including business reviews, service updates, and renewals.
Identify and drive opportunities for upsell, cross-sell, and account expansion.
Manage renewals, pricing discussions, and contract updates ** Partner cross-functionally (Sales, Operations, Finance, etc.) to deliver and expand services.
Oversee service delivery to ensure performance meets SLAs, KPIs, and contract terms.
Monitor performance and translate client feedback into service improvements.
Develop and present client-facing reports, dashboards, and performance insights.
Act as the internal voice of the client to align teams and drive outcomes.

Requirements

What you’ll need

Bachelor’s degree in Business, Finance, Operations, or related field (or equivalent experience)
7+ years of professional experience
3+ years in waste & recycling, sustainability, or services-based industries
Proven experience managing complex client accounts and driving retention and growth
Strong commercial acumen (pricing, renewals, contract management)
Experience working cross-functionally in a services or recurring-revenue environment
Excellent communication and presentation skills
Strong analytical and reporting skills with attention to detail
Ability to manage multiple priorities and lead cross-functional initiatives

Benefits

Comp & perks

Comprehensive health and dental benefits
Employer matching of employee retirement contribution
Supportive work-life balance: hybrid/in-office work schedule
Supportive of professional development
Dynamic and international working environment
Will work in close coordination with Reconomy teams in the Americas and periodically with other regions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcontract managementpricing strategyservice deliveryperformance monitoringdata analysisreportingclient relationship managementupsellingcross-selling

Soft Skills

communicationpresentationanalytical thinkingattention to detailmulti-taskingleadershiprelationship buildingclient advocacyproblem-solvingcollaboration