Customer Service Representative

Reconomy

Customer Service Representative managing client inquiries and support for waste management services. Working with a dynamic team to enhance recycling and sustainability solutions.

Posted 4/14/2026full-timeWindsor • Connecticut • 🇺🇸 United StatesMid-LevelSenior💰 $22 - $24 per hourWebsite

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Provide prompt and professional responses to customer inquiries—whether in person, by phone, or via email—to ensure timely resolution and uphold high service standards.
Escalate complex or priority concerns to appropriate teams
Collaborate with other departments to efficiently and accurately resolve the issue at hand, ensuring seamless cross-functional alignment and timely outcomes.
Accurately document all interactions and updates in the CRM system
Identify priority or complex issues and escalate them to the appropriate teams or leadership to ensure swift resolution and maintain operational effectiveness.
Create purchase orders and maintain proper records for billing and compliance
Meet or exceed performance metrics including response time, resolution rates, and customer satisfaction
Recommend improvements to processes and procedures to enhance operational efficiency and strengthen overall performance.

Requirements

What you’ll need

Minimum high school diploma
3+ years of experience in customer service.
Strong communication skills
Proven ability to multi-task and effectively coordinate initiatives with several internal department representatives
Attention to detail
Excellent problem-solving skills
Proficiency with Microsoft Office and CRM

Benefits

Comp & perks

Comprehensive health and dental benefits
Employer matching of employee retirement contribution
Supportive work-life balance: hybrid/in-office work schedule
Supportive of professional development
Dynamic and international working environment
Will work in close coordination with Reconomy teams in the Americas and periodically with other regions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceCRMpurchase ordersbillingcompliance

Soft Skills

communicationmulti-taskingcoordinationattention to detailproblem-solving

Certifications

high school diploma