Reconomy

Customer Service Coordinator – Business & Industry

Reconomy

full-time

Posted on:

Location Type: Hybrid

Location: Telford • 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

About the role

  • At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management.
  • With over 30 years of experience, we combine cutting-edge technology with the power of people to deliver bespoke, end-to-end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals - while driving real change.
  • The Head Office of the Recycling Loop, in Telford you’ll join over 300 colleagues who are all working toward one shared goal: a world without waste.
  • Specialist teams with extensive experience in sectors such as House Building, Construction, Manufacturing, Retail and Hospitality build strong customer relationships, understand business challenges and create tailored, innovative waste management solutions.
  • Our success is built on four core values:
  • - **Community**: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
  • - **Colleague**: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
  • - **Customer**: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
  • - **Environment**: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.
  • Whether you're starting your career or looking to take the next step, Reconomy Connect in Telford offers a dynamic, inclusive, and forward-thinking workplace where your ideas matter and your work makes a difference.

Requirements

  • - Experience in customer service, whether that be in an office, retail or hospitality.
  • - Comfortable with working under pressure in a fast-paced environment.
  • - Effective communication skills both written and verbal.
  • - IT Literate, a good ability with Microsoft programmes such as Word, Excel, Outlook and Teams.
  • - Good attention to detail to ensure accuracy when placing orders.
Benefits
  • - **Financial perks:** Pension scheme, length of service rewards, and referral bonuses
  • - **Exclusive discounts:** MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts
  • - **Health & wellbeing:** Flu jabs, eyecare vouchers, and an Employee Assistance Programme
  • - **Mental health support:** Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders
  • - **Family-friendly:** Enhanced maternity/paternity leave, birthday off, and holiday trading scheme
  • - **Community engagement:** Volunteer days and collaboration with local charities
  • - **Generous holiday:** Start with 23 days, rising to 25 after 2 years, plus buy/sell options
  • - **Employee voice:** Regular “My Voice” surveys and follow-up check-ins to drive meaningful change

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer servicecommunication skillsattention to detailability to work under pressureadaptability