Reconomy

Sales & Service Coordinator – Social Housing

Reconomy

full-time

Posted on:

Location Type: Hybrid

Location: Telford • 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

About the role

  • - As **Sales and Service Coordinator** within the Social Housing Team, you will be working with customers to process incoming enquiries by phone or email, whilst delivering an excellent service.
  • - Establishing strong relationships with customers and supply chain partners to book in customer orders.
  • - Ensuring that the day to day runs smoothly through organisation and prioritisation of your workload while managing ad-hoc queries and using problem solving skills to create good outcomes today and even better outcomes in the future.
  • - As part of a small team, you will be in a fast-paced environment so you will need to enjoy working as part of a group while also being able to take responsibility for your own workload and build up relationships with your customers.
  • - You will need to be able to take ownership of customer complaints or queries ensuring they are investigated and resolved promptly.
  • - It’s important that you work well under pressure, and have a good attention to detail, as you will raise quotations for products and services in accordance with the notified Key Performance Indicators and the customer’s Service Level Agreements.

Requirements

  • - Enthusiastic and customer-focused, with a drive to deliver exemplary service.
  • - Organised and proactive in managing workloads.
  • - Creative problem-solver with the confidence to suggest effective solutions.
  • - A team player who supports colleagues, whether in the same room or a different department.
  • - Results-oriented, aiming for satisfied customers and achievement of KPIs.
  • - Motivated for success, whether that’s personal career growth or team achievements.
  • - Competent in Microsoft Office applications.
Benefits
  • - **Financial perks:** Pension scheme, length of service rewards, and referral bonuses
  • - **Exclusive discounts:** MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts
  • - **Health & wellbeing:** Flu jabs, eyecare vouchers, and an Employee Assistance Programme
  • - **Mental health support:** Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders
  • - **Family-friendly:** Enhanced maternity/paternity leave, birthday off, and holiday trading scheme
  • - **Community engagement:** Volunteer days and collaboration with local charities
  • - **Generous holiday:** Start with 23 days, rising to 25 after 2 years, plus buy/sell options
  • - **Employee voice:** Regular “My Voice” surveys and follow-up check-ins to drive meaningful change

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer-focusedorganisedproactivecreative problem-solverteam playerresults-orientedmotivated for successattention to detailownership of customer complaintsrelationship building