Team Lead – Portfolio Operations
Recognise Bank
full-time
Posted on:
Location Type: Hybrid
Location: Milton Keynes • 🇬🇧 United Kingdom
Visit company websiteJob Level
Senior
About the role
- Lead and manage the portfolio operations team, ensuring timely, accurate, and compliant servicing of loans throughout their lifecycle.
- Oversee covenant testing, reporting, and loan restructuring activities—including extensions, redemptions, and variations—ensuring decisions are customer-focused, commercially aligned, and within the Bank’s risk appetite.
- Manage collections and enforcement activities for non-performing loans, driving early engagement and effective resolution strategies with internal and external stakeholders.
- Ensure accurate record-keeping, workflow management, and operational execution using internal systems, including nCino.
- Monitor team performance against SLAs and KPIs, fostering a high-performance, accountable, and execution-focused culture.
- Collaborate with Risk, Compliance, and Legal functions to ensure servicing activities meet regulatory and internal standards.
- Support process improvement, automation initiatives, and strategic/transformation projects to enhance efficiency, scalability, and customer outcomes.
- Coach and develop team members, promoting ownership, accountability, and continuous improvement.
Requirements
- Minimum 8 years’ experience in lending operations, preferably in bridging lending, with strong knowledge of portfolio management, arrears, and collections.
- Proven leadership experience, with a track record of managing teams and driving performance.
- Strong understanding of covenant monitoring, loan variations, and customer relationship management.
- Essential experience in debt handling, restructures, and enforcement.
- Proficient in using internal systems to manage workflows and maintain records; familiarity with nCino is beneficial.
- Strong analytical skills and attention to detail.
- Excellent communication and stakeholder management abilities.
Benefits
- Competitive Time Off – Generous annual leave plus bank holidays to rest, recharge, and enjoy life outside of work.
- Work From Anywhere – Up to 4 weeks per year to work remotely from anywhere in the world.
- Learning & Development – Tailored training and support to grow your skills and achieve your professional goals.
- Hybrid Working – To support your work-life balance, we offer a hybrid working model with 3 days in the office and 2 days remote.
- Private Medical Care with Vitality – Comprehensive healthcare including optical and dental coverage to keep you healthy.
- Enhanced Pension Scheme – Helping you plan and save for a secure future.
- Maternity, Paternity & Adoption Pay – Supporting you and your family during important life moments.
- Discretionary Company Bonus – Rewarding your contribution to our shared success.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
portfolio managementcovenant monitoringloan restructuringcollections managementdebt handlinganalytical skillsattention to detail
Soft skills
leadershipteam managementperformance drivingcustomer relationship managementstakeholder managementcoachingcontinuous improvement