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IT&D Manager, ServiceNow Solution Architect
ReckittIT&D Manager responsible for designing and governing ServiceNow solutions at Reckitt. Leading end-to-end ServiceNow solutions to support GBS Operating System with a focus on finance and AI capabilities.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and architecting ServiceNow solutions, particularly in service management, finance workflows, and AI-enabled capabilities. Proven ability to integrate enterprise platforms and govern the responsible use of AI within ServiceNow environments.
Highest-signal resume keywords
ServiceNow Solution DesignFinance Workflow DesignAI-Enabled CapabilitiesService Portal DevelopmentEnterprise Platform Integration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNowEnterprise Solution DesignService ManagementService CatalogueKnowledge ManagementAI IntegrationWorkflow DesignUI BuilderConversational ServicesAutomation
Industry Keywords
GBS Operating SystemGovernanceCompliance RequirementsPerformance MonitoringScalable Solutions
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Own solution design and architecture for ServiceNow capabilities supporting the GBS Operating System
- Design ServiceNow solutions across service management, service catalogue, knowledge management and portal experiences
- Lead solution design for Finance-related ServiceNow modules and workflows, ensuring alignment to service, control and compliance requirements
- Design and govern AI-enabled ServiceNow capabilities supporting GBS, including conversational catalogues, virtual agents and agentic workflows
- Define architectural patterns, guardrails and governance for the safe, scalable and responsible use of AI within ServiceNow
- Monitor the performance, effectiveness and adoption of AI-enabled capabilities, ensuring they deliver intended outcomes
Requirements
What you’ll need- Extensive experience designing enterprise solutions on the ServiceNow platform
- Strong understanding of ServiceNow service management, service catalogue, knowledge and portal capabilities
- Experience designing finance or business service workflows on enterprise platforms
- Demonstrated experience integrating enterprise platforms with third-party systems
- Experience designing front-end ServiceNow experiences using Service Portal and/or UI Builder
- Exposure to AI, automation or conversational service capabilities in enterprise platforms
Benefits
Comp & perks- Parental benefits
- Employee Assistance Program to promote mental health
- Life insurance for all employees globally
- Global share plans to save and share in Reckitt's future successes
- Short-term incentives for outstanding results