OTC Dispute & Deduction Management Analyst, Spanish/Portuguese
Reckitt
full-time
Posted on:
Location Type: Office
Location: Warszawa • Poland
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Tech Stack
About the role
- Investigate, categorize, and resolve disputes and deductions by applying standardized reason codes and updating cases in ERP/OTC systems
- Validate claim evidence by coordinating with Sales, Customer Service, and Supply Chain; escalate per Delegation of Authority (DoA) as needed
- Prepare and post credit/debit notes or write offs in line with policy; attach supporting documentation to maintain audit readiness and ensure accurate financial records
- Monitor deduction aging and backlog, identify recovery opportunities for invalid claims, and proactively drive actions to improve working capital and reduce leakage
- Leverage HighRadius and ERP worklists to prioritize workload, automate claim matching where possible, and recommend rule enhancements
- Track and report KPIs to improve visibility and decision making
- Contribute to upstream and process improvements to reduce recurring disputes and deductions across markets
Requirements
- Experience in OTC, Accounts Receivable, or dispute and deduction management within a shared services or global process driven organization
- Fluency in English and Spanish or Portuguese, both written and spoken
- Experience working with ERP systems (e.g., SAP) and OTC platforms such as High Radius preferred
- Proven ability to investigate, validate, and resolve customer disputes and deductions efficiently
- Strong analytical and problem-solving skills with the ability to interpret aging reports and backlog trends
- Excellent communication and stakeholder management skills to collaborate across Sales, Finance, and Supply Chain
- Continuous improvement mindset with experience in process standardization and automation initiatives
Benefits
- Parental benefits
- Employee Assistance Program to promote mental health
- Life insurance for all employees globally
- Short-term incentives to recognise, appreciate and reward your work for delivering outstanding results
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
dispute managementdeduction managementaccounts receivableclaim validationcredit notesdebit notesKPI trackingprocess improvementautomationfinancial record maintenance
Soft Skills
analytical skillsproblem-solving skillscommunication skillsstakeholder managementcollaborationcontinuous improvement mindset