OTC Dispute & Deduction Management Analyst
Reckitt
full-time
Posted on:
Location Type: Office
Location: Warszawa • 🇵🇱 Poland
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Investigate, categorize, and resolve disputes and deductions by applying standardized reason codes (e.g., pricing, shortage, promotion) and updating cases in ERP/OTC systems
- Validate claim evidence (PODs, pricing and contract documentation, promotion terms) by coordinating with Sales, Customer Service, and Supply Chain; escalate per Delegation of Authority (DoA) as needed
- Prepare and post credit/debit notes or write offs in line with policy; attach supporting documentation to maintain audit readiness and ensure accurate financial records
- Monitor deduction aging and backlog, identify recovery opportunities for invalid claims, and proactively drive actions to improve working capital and reduce leakage
- Leverage HighRadius and ERP worklists to prioritize workload, automate claim matching where possible, and recommend rule enhancements (e.g., reason code rules, auto write off thresholds)
- Track and report KPIs (e.g., dispute cycle time, aging, recovery rates) and contribute to dashboards/analytics to improve visibility and decision making
- Contribute to upstream and process improvements (policy clarifications, standard operating procedures, automation ideas) to reduce recurring disputes and deductions across markets
Requirements
- Experience in OTC, Accounts Receivable, or dispute and deduction management within a shared services or global process-driven organization
- Experience working with ERP systems (e.g., SAP) and OTC platforms such as High Radius preferred
- Proven ability to investigate, validate, and resolve customer disputes and deductions efficiently
- Strong analytical and problem-solving skills with the ability to interpret aging reports and backlog trends
- Excellent communication and stakeholder management skills to collaborate across Sales, Finance, and Supply Chain
- Continuous improvement mindset with experience in process standardization and automation initiatives
Benefits
- Parental benefits
- Employee Assistance Program to promote mental health
- Life insurance for all employees globally
- Global share plans for potential future successes
- Short-term incentives for outstanding results
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
dispute managementdeduction managementclaim validationcredit notes preparationdebit notes preparationKPI trackingprocess improvementautomationfinancial record maintenancedata analysis
Soft skills
analytical skillsproblem-solving skillscommunication skillsstakeholder managementcollaborationcontinuous improvement mindsetorganizational skillsattention to detailproactive approachadaptability