Manager

• Lead the day-to-day governance and execution of dispute, deduction, and trade spend management processes, ensuring compliance with policies, Delegation of Authority threshold adherence, and documentation standards
• Oversee the investigation, categorization, and resolution of customer disputes and deductions, applying standardized reason codes and ensuring timely closure in ERP/OTC systems of record
• Manage the validation and settlement of trade promotion and rebate claims, including accruals, credit/debit note issuance, and audit-ready support
• Monitor SLAs and KPIs (e.g., claim cycle time, accrual accuracy, aged claims, recovery/write-off rates), driving performance across captive and outsourced teams
• Collaborate with Sales, Customer Service, Supply Chain, and Finance to validate claim evidence, resolve escalations, and implement root-cause fixes that minimize recurrence
• Drive automation and standardization in SAP and High Radius, enhancing rule-based matching, worklist logic, and reporting capabilities
• Publish dashboards and performance packs, quantifying benefits from process improvements and course-correcting as needed
• Monitor deduction and trade spend aging, proactively recover invalid claims, and ensure accurate financial records and audit readiness
• Champion continuous improvement initiatives, contributing to policy clarifications, SOP enhancements, and automation ideas that reduce backlog and improve service quality

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