Project Manager – Digital GTM
Reckitt
full-time
Posted on:
Location Type: Office
Location: Kuala Lumpur • 🇲🇾 Malaysia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead e-commerce customer engagement initiatives in the region/country.
- Shape customer journey, ensuring a seamless and personalised e-commerce experience.
- Involve in tracking CRM management and e-commerce strategy execution.
- Utilize CRM systems for customer segmentation and personalized marketing.
- Collaborate with diverse teams to achieve shared goals.
- Manage a team to pursue excellence in customer experience and foster innovation.
Requirements
- Track record in CRM management, focusing on e-commerce strategy and execution.
- Expertise in utilising CRM systems for customer segmentation and personalised marketing.
- Strong analytical capability, translating data insights into actionable CRM initiatives.
- Collaborative spirit, working well with diverse teams to meet shared objectives.
- Adaptable to the unique market demands and cultural distinctions within your region / country.
- Inspirational leadership in managing a team, encouraging innovation and pursuing excellence in customer experience.
Benefits
- Parental benefits
- Employee Assistance Program to promote mental health
- Life insurance for all employees globally
- Range of benefits in line with the local market
- Opportunity to save and share in Reckitt's potential future successes
- Short-term incentives to recognise, appreciate and reward work for delivering outstanding results
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CRM managemente-commerce strategycustomer segmentationpersonalized marketingdata analysis
Soft skills
collaborationleadershipadaptabilityinnovationcustomer experience