Recite Me

Customer Success Manager

Recite Me

full-time

Posted on:

Location Type: Hybrid

Location: Reston • Virginia • United States

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Salary

💰 $60,000 - $70,000 per year

About the role

  • This is a key role, ensuring clients get off to a great start, with a seamless transition from sales to customer success.
  • Working closely with the CSM Team Leader, you will be involved in onboarding new clients, account reviews, and customer communications.
  • Taking ownership of retention and revenue growth targets, never letting an opportunity to influence slip away.
  • Taking new clients through the onboarding process. Working closely with sales, marketing, and the technical team to ensure clients are ‘launched’ on optimal terms.
  • Own the client journey from sale to renewal (and beyond).
  • Help define and deliver account reviews and appropriate communications to ensure client satisfaction.
  • Create opportunities for revenue growth.
  • Ensure clients renew on the same or better terms.
  • Use all data and relevant resources to create compelling client stories to amplify our success.

Requirements

  • Min 2 years experience in a similar role B2B role (Customer Success, Account Management, Customer Service)
  • Being able to handle a range of different tasks so being organized will be key to strong administration skills
  • Confident communicator, friendly, enthusiastic, comfortable talking to stakeholders of all levels on the phone, email, or face-to-face
  • Ability to work independently and thrive in a process-driven, task-orientated, team environment
  • Comfortable producing reports and data analysis
  • Quick and capable learner, thirst to be an expert in your field
  • Evidence of establishing and maintaining exceptional client relationships that fuel growth
  • Excellent time management, able to prioritize key tasks, manage multiple conversations whilst never letting an opportunity slip
  • Knowledge of, or interest in, Accessibility, Diversity, Inclusion, and the Digital World
  • Experience working in SAAS/Tech start-up is highly desirable
Benefits
  • Great culture & working environment
  • Paid vacation including Federal Holidays
  • Excellent benefits package
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
  • 8 hour shift
  • Monday to Friday
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisreport productionaccount managementcustomer successcustomer serviceB2B experiencerevenue growth strategiesonboarding processesclient retentiontask management
Soft Skills
organizational skillscommunication skillsindependent workteam collaborationtime managementrelationship buildingenthusiasmadaptabilityproblem-solvingstakeholder engagement