Technical Customer Success

• Own all components of onboarding, including setting up calls, understanding the customer's unique environment needs, facilitating the meetings, completing follow-up tasks, and serving as a technical advisor for the entirety of the customer’s onboarding journey leading to a successful deployment.
• Assist customers with configuration of their products as part of their broader environment, sharing best practices and offering recommendations.
• Serve as a Subject Matter Expert in installation and configuration of our products, advising peers, company leadership, and customers of best practices and areas of future growth.
• Serve as escalation point for the Onboarding team to solve challenging technical issues.
• Coach and mentor colleagues within the Onboarding organization, investing in your peer's technical, customer service, and leadership skills.
• Strive to improve the processes around onboarding and implementation to make the experience seamless and delightful for new and existing customers.
• Work cross-functionally with Customer Success, Support, and Product to prioritize recurring issues for the development team to resolve.
• Develop a deep understanding of Recast’s products, our customers’ environments, and the systems market at large.
• Support internal and external training on Recast Software products.
• Collaborate with colleagues to develop and deliver comprehensive training materials and sessions for both staff and clients, ensuring thorough understanding of Recast Software features and best practices.
• Address questions and provide ongoing support during and after training events to promote effective product utilization and continuous learning.

Senior Technical Onboarding Manager

Customer Success Engineer

Senior Technical Customer Success Manager

Customer Success Engineer, Strategic

Customer Success Engineer