Process Intelligence Program Director
Guidehouse
Competition Program Manager
Recall Labs
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Web3
About the role
- Launch and scale our competition platform successfully onboarding and managing 50+ active competitors in the first 90 days, establishing yourself as the trusted go-to resource for competition operations and competitor relations.
- Leverage AI and other tools to automate 80%+ of routine competition operations tasks within 6 months, freeing up time to focus on high-impact competitor engagement and strategic program improvements that elevate the entire competition experience.
- Build and implement a comprehensive competition playbook within the first 6 months, including social media response protocols, public communication guidelines, and competitor triage systems that reduce response time by 50% and increase positive competitor sentiment.
- Establish yourself as the public face of our competition product, representing the platform at 10+ community events, AMAs, or public forums in your first year, while maintaining a 90%+ satisfaction rating from competitor interactions. Gather feedback from competitors and maintain a list of skills they're interested in.
- Create and optimize competition operations metrics and reporting systems within the first quarter, delivering weekly insights on competitor activity, competition performance, and operational efficiency that directly inform product and strategic decisions.
- Proactively investigate and plan for 100+ competition-related scenarios, edge cases, and competitor behaviors in your first year, building the definitive knowledge base that becomes the foundation for competition operations excellence.
Requirements
- Lightning-fast executor with high agency: You see what needs to be done and do it immediately without waiting for permission
- Investigative mindset: Natural curiosity and detective-like ability to dig into edge cases, identify patterns, and deeply understand "why" and "how" things work
- Technical experience: Previous experience working on or supporting a technical product, with ability to understand product mechanics and translate technical concepts for non-technical audiences
- Uncompromising attention to detail: Obsessive about accuracy and quality, even when moving fast—you catch the small things that others miss
- Comfortable with ambiguity and chaos: You thrive in environments where things are being built in real-time and can create structure from disorder while maintaining composure
- Advanced AI proficiency: Active daily user of AI tools - likely beyond chatbots - to accelerate work, automate tasks, and solve problems creatively
- Data analysis and metrics: Comfortable working with spreadsheets, dashboards, and analytics tools to track KPIs, identify trends, and extract actionable insights from competition data
- Digital communication platforms: Expertise in social media management, community platforms (Discord, Telegram, Twitter/X), and public communication tools
- Web3 fundamentals (bonus): Understanding of blockchain, smart contracts, tokens, and decentralized competition mechanics.
Benefits
- Competitive salary and benefits.
- Contribute to projects at the forefront of the web.
- Work with a company on a mission to have a positive impact.
- Work on a fully remote team.
- Work with/on a small, passionate team.
- An entrepreneurial opportunity where you can have oversized impacts.
- Opportunity to drive innovation and strategy.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AI proficiencydata analysismetrics trackingcompetition operationstechnical product supportsocial media managementcommunity platform expertisespreadsheetsdashboardsanalytics tools
Soft skills
high agencyinvestigative mindsetattention to detailcomfortable with ambiguityability to create structure from disordernatural curiosityproblem-solvingcommunication skillscompetitor engagementstrategic thinking
