Business Analyst – Child Support
Rec Gen
full-time
Posted on:
Location Type: Remote
Location: South Carolina • United States
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Tech Stack
About the role
- During this assignment, the financial business analyst will report to the State functional manager to provide status updates on assigned tasks.
- The resource should be able to work independently with minimum guidance to enhance the current application’s user interface to be interactive and self-guided primarily in financial areas of SC Child Support Application.
- Work closely with the State Functional Manager and Business Analysts to identify areas for improvement within PACSS and deliver practical, actionable recommendations.
- Analyze existing workflows to uncover inefficiencies and pain points.
- Design optimized workflows for complex processes in alignment with South Carolina business requirements.
- Propose enhanced functionality for complex financial activities within PACSS.
- Design self-guiding workflows, including guided navigation, tooltips, and contextual assistance, for critical areas such as order entry and financial adjustments.
- Design user-friendly features such as step-by-step wizards, contextual help, and automated guidance to improve usability and reduce training needs.
- Conduct stakeholder interviews as needed to gain a comprehensive understanding of South Carolina business processes.
- Collaborate with other Business Analysts to develop comprehensive test scenarios, test cases, and provide general assistance during testing activities.
- Participate in regular functional meetings focused on user-reported issues, enhancements, and bug triage to review progress, discuss solutions, and align on priorities.
Requirements
- 5+ years of experience working as a Business Analyst
- 5+ years of experience working with financial operations such as receipts, distribution, disbursements, recoupment, and/or reconciliation
- 5+ years of experience with workflow design and system enhancement
- 5+ years of experience conducting Stakeholder Interviews
- 5+ years with SQL Querying
- Bachelor’s degree or 5+ years of experience working with Child Support systems
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
workflow designsystem enhancementSQL queryingfinancial operationsreceiptsdistributiondisbursementsrecoupmentreconciliationuser interface design
Soft Skills
independent workcollaborationstakeholder interviewscommunicationproblem-solvinganalytical thinkingrecommendation deliveryuser-centered designadaptabilityprioritization