Rec Gen

Sales

• Deliver monthly instructor-led training sessions for Salesforce users, administrators, and business stakeholders
• Conduct discovery meetings and training needs assessments to identify knowledge gaps and user adoption opportunities
• Design and deliver foundational Salesforce training for new users and onboarding programs
• Facilitate user adoption training focused on improving platform utilization, business process alignment, and user productivity
• Develop and maintain training materials, user guides, presentations, job aids, and e-learning content
• Lead virtual and in-person training workshops, webinars, and knowledge-sharing sessions
• Collaborate with business teams, system administrators, and project stakeholders to align training with organizational goals and system enhancements
• Support change management and training efforts related to new Salesforce releases, integrations, and process improvements
• Provide guidance on Salesforce integrations and workflows involving MuleSoft and ServiceNow platforms
• Monitor training effectiveness through user feedback, assessments, and adoption metrics, and recommend continuous improvements
• Serve as a subject matter expert and trusted advisor for Salesforce best practices and user enablement

Salesforce Trainer, Tableau, MuleSoft