Salary
💰 $110,000 - $140,000 per year
Tech Stack
GraphQLJavaScript
About the role
- Join our Launch team as a trusted technical advisor to merchants, partners, and internal team members
- Support Sales team during the pre-sale process by providing technical expertise, solution demonstrations, and architectural guidance
- Support Sales and Merchant Success teams with the post-sale process, implementation, and strategic technical guidance
- Stand as a key technical resource for top agency and tech partners in providing guidance, troubleshooting, and strategic solution support
- Own, maintain and continuously improve API & technical documentation to provide best in class guides and developer documentation
- Lead custom solution design and implementation efforts for enterprise merchants to guarantee technical feasibility and alignment with business goals
- Review, coach, and advise on technically challenging merchant launches with the Launch Engineering team
- Enhance and develop technical implementation code to explore and validate solution approaches
- Create and maintain comprehensive documentation for custom workflows, templates, and integrations
Requirements
- 5+ years of experience in solutions architect, solutions engineering, implementation engineering or similar-type roles
- Strong knowledge of tech stacks such as (HTML, CSS, JavaScript) and experience with Shopify or similar ecommerce platforms
- Comfortable with writing front-end implementation code and working with APIs (REST/GraphQL)
- Experience in collaborating with GTM teams in the pre-sales and post-sales processes in a SaaS environment
- Excellent communication skills especially being able to explain technical concepts to both technical and non-technical audiences
- A collaborative mindset and work approach with the ability to lead projects and mentor others
- Passion for technology and a drive to help merchants solve problems creatively
- Comfortable and thrives in a fast-paced, remote work environment
- 100% free health, dental, and insurance for you and your family
- Flexible vacation policy
- Generous holiday schedule
- Parental leave and sick policy
- 401(k) retirement plans for U.S. employees
- TFSA and RRSP retirement plans for Canadian employees
- 3% contribution of gross salary for all employees
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
HTMLCSSJavaScriptAPIRESTGraphQLsolutions architectureimplementation engineeringcustom solution designtechnical documentation
Soft skills
communicationcollaborationleadershipmentoringproblem-solvingstrategic guidancecoachingadaptabilitycreativitytechnical explanation