Solutions Engineer

• Join our Launch team as a trusted technical advisor to merchants, partners, and internal team members
• Support Sales team during the pre-sale process by providing technical expertise, solution demonstrations, and architectural guidance
• Support Sales and Merchant Success teams with the post-sale process, implementation, and strategic technical guidance
• Stand as a key technical resource for top agency and tech partners in providing guidance, troubleshooting, and strategic solution support
• Own, maintain and continuously improve API & technical documentation to provide best in class guides and developer documentation
• Lead custom solution design and implementation efforts for enterprise merchants to guarantee technical feasibility and alignment with business goals
• Review, coach, and advise on technically challenging merchant launches with the Launch Engineering team
• Enhance and develop technical implementation code to explore and validate solution approaches
• Create and maintain comprehensive documentation for custom workflows, templates, and integrations

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