Client Relationship Manager – Banking & Investments
Bank of America
Job Level
Senior
About the role
- About Rebrandly Imagine building the go-to-market strategy for a martech SaaS platform that processes 3 billion user interactions (clicks) per month and powers the digital presence of brands like MetLife, NBA, Volvo, Zillow, and Versace. About the Role As a Sr. Account Manager at Rebrandly, you will be our customers' primary point of contact, ensuring they have an exceptional experience throughout their lifecycle - from onboarding to long-term engagement and expansion. What You’ll Do: Insights & Analytics for Growth: Collaborate closely with Support and Sales teams to translate customer insights into targeted retention initiatives and strategic account expansion plans. Account Growth and Retention: Achieve or exceed assigned revenue targets through renewals, upsells, and cross-sells. Customer Relationship Management: Develop and maintain strong relationships with assigned customers through regular communication, meetings, and check-ins. Customer Advocacy: Act as the primary point of contact for customers, addressing inquiries, resolving issues, and providing timely support. Education and engagement: Develop and execute a comprehensive education program to empower customers Create scalable learning resources (webinars, workshops, documentation) tailored to diverse regions, languages, and learning styles. Market Intelligence: Stay informed about industry trends, competitor offerings, and emerging technologies in the link management space. Why You'll Love Working at Rebrandly Rebrandly provides its full-time US employees with comprehensive benefits, including: Health & Wellness, Work-Life Balance, Financial Security, Remote-First Culture, Our Values.
Requirements
- 3+ years of experience in account management, customer success, or a similar client-facing role within the SaaS (MarTech preferred). A proven track record of exceeding revenue targets and driving account growth. Strong communication and interpersonal skills, both written and verbal. Exceptional relationship-building and negotiation abilities. Experience managing multiple clients and projects simultaneously while maintaining high attention to detail. Results-oriented mindset with a focus on achieving and exceeding goals. Proficiency in CRM platforms (Salesforce, HubSpot, etc.) and data analysis tools. Grit, curiosity, humour, and a natural desire to learn and grow. Ability to thrive both independently and as part of a collaborative team. While It’s Not Required, It’s An Added Plus If You Also Have: Digital marketing or branding solutions. Multilingual abilities to support a global client base.
