Patient Service Representative – Physical Therapy

ReBound

. Support an environment that reinforces Rebound’s mission and Core Values of Superior Service, Teamwork, Integrity, Innovation, Quality and Recognition .

Posted 4/21/2026full-timeVancouver • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $28 per hourWebsite

About the role

Key responsibilities & impact

Support an environment that reinforces Rebound’s mission and Core Values of Superior Service, Teamwork, Integrity, Innovation, Quality and Recognition
Book, coordinate and reschedule patients appointments based on defined appointment protocol
Take patient calls and provide accurate, satisfactory answers to their queries and concerns
Relay necessary messages to staff
Is cognizant of hold times and call volume to ensure that call turnaround time is minimized and patients are not left pending in the queue
Answer questions regarding patient appointments
Assist with daily reschedule list
Attend meetings as required
Maintain a high degree of confidentiality and abide by all HIPAA rules and regulations
Perform related work as required

Requirements

What you’ll need

High School Diploma or GED
Associates or Bachelors degree in healthcare administration or other healthcare related coursework preferred
Medical Certification and/or training preferred
Working knowledge of medical terminology and flow of medical practices required
Experience working with Electronic Health Records systems required
Work related experience, preferably in a medical office, and/or call center setting including experience with a multi-line phone and queue management system preferred
Work related experience with Microsoft Applications preferred
Ability to work in a call center setting consisting of a high volume of calls and typing
Ability to manage difficult and stressful situations
Strong problematic resolution skills
Knowledge of business office procedures
Knowledge of grammar, spelling and punctuation to communicate patient information
Skill in operating a computer and photocopy machine
Ability to speak clearly and concisely
Ability to read, understand, and follow oral and written instructions
Ability to establish and maintain effective working relationships with patients, providers, employees and the general public.

Benefits

Comp & perks

Medical/Vision/Rx
Dental
401(K) Retirement Plan, including discretionary profit sharing and Cash Balance Plan
Company paid Life Insurance/AD&D
Voluntary Life insurance/AD&D
Company paid short and long-term disability
Flexible Spending and Health Saving Accounts
Employee Assistance Program
Free Parking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

medical terminologyElectronic Health Recordsqueue management systemMicrosoft ApplicationsconfidentialityHIPAA complianceproblematic resolutionbusiness office procedurescomputer operationphotocopy machine operation

Soft Skills

communicationstress managementrelationship buildingproblem-solvingteamworkintegrityinnovationquality focusservice orientationadaptability

Certifications

High School DiplomaGEDAssociates degreeBachelors degreeMedical Certification