ReBound

Patient Financial Services Representative

ReBound

full-time

Posted on:

Location Type: Office

Location: Vancouver • Washington • United States

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Salary

💰 $22 - $31 per hour

About the role

  • Ensure patients are financially cleared before their scheduled appointments or procedures.
  • Verify insurance, reviewing registration, generating estimates, and coordinating upfront payments.
  • Review scheduled ASC surgical procedures to ensure they are covered and reimbursable, preventing loss of revenue.
  • Respond to patient inquiries according to state and Federal laws or applicable internal policies.
  • Maintain a high degree of confidentiality and abide by all HIPAA rules and regulations.
  • Ensure proper billing procedures and privacy guidelines are implemented and carried out.
  • Screen all self-pay accounts, as well as high deductible/co-insurance accounts for internal financial payment options.
  • Generate accurate patient cost estimates for professional and facility services using Epic tools.
  • Contact patients to explain their estimated costs and payment options through MyChart, calls, texts, or letters.
  • Coordinate and document upfront payments and Payment Plans in Epic.
  • Review ASC surgeries to ensure the procedure is covered and payable in an ASC setting.
  • Flag any procedures that are not reimbursable in an ASC and notify the scheduling team.
  • Offer self-pay platform options for self-pay patients and assist in setting up those plans.
  • Identify patients who may have financial hardships and evaluate eligibility for financial assistance programs.
  • Manage Epic work queues daily to finalize all necessary steps ahead of the scheduled service date.
  • Document all actions and patient communications in Epic on both the RBD and RSC departments.
  • Manage assigned Epic work queues to ensure timely follow‑up on accounts requiring additional action after insurance processing, in accordance with financial policies.
  • Maximize reimbursement through effective collection practices.
  • Liaison between Rebound and our collection agency.
  • Escalate complex cases to Supervisor as needed.
  • Perform other duties as assigned.

Requirements

  • High School diploma required
  • Two years of healthcare or revenue cycle training
  • Two years of experience in insurance verification, patient access, or financial clearance.
  • Experience using Epic
  • Familiarity with ASC billing rules, insurance coverage policies, and self-pay workflows
  • Strong attention to detail, written communication skills, and ability to handle sensitive financial conversations.
  • Ability to deescalate tense situations and provide compassionate customer service.
  • Organized and detail oriented with strong follow-through
  • Goal oriented and able to meet call and solution targets in a fast-paced environment
Benefits
  • Medical/Vision/Rx
  • Dental
  • 401(K) Retirement Plan, including discretionary profit sharing and Cash Balance Plan
  • Company paid Life Insurance/AD&D
  • Voluntary Life insurance/AD&D
  • Company paid short and long-term disability
  • Flexible Spending and Health Saving Accounts
  • Employee Assistance Program
  • Free Parking
  • Paid Time Off accrued at up to 24 days in your first year based on FTE

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
insurance verificationfinancial clearancebilling procedurescost estimationpayment plansrevenue cycle trainingcollection practicesfinancial assistance evaluationASC billing rulesself-pay workflows
Soft skills
attention to detailwritten communicationcustomer servicedeescalationorganizational skillsgoal orientedcompassionate communicationfollow-throughsensitivity in financial conversationsability to handle inquiries
Certifications
High School diploma