Bilingual Client Services Sales Specialist
Rebecca Kitson Law
contract
Posted on:
Location Type: Remote
Location: Remote • 🇲🇽 Mexico
Visit company websiteSalary
💰 $5 - $7 per hour
Job Level
Mid-LevelSenior
About the role
- Conduct initial and detailed immigration screenings to identify viable cases.
- Build rapport with compassion, active listening, and cultural humility.
- Screen accurately for information on family and humanitarian immigration options.
- Collect consultation fees and maintain organized consultation scheduling and documentation.
- Log intakes for legal assessment, track outcomes, and follow viable vs. non-viable procedures.
- Conduct proactive daily outreach- including calls, texts, and emails—to answer questions, address concerns, and help clients move forward.
- Use empathy, professionalism, and consistent follow-through to build trust and encourage viable clients to open their case.
- Track all steps and client communications accurately using internal tools.
- Maintain a positive, solutions-oriented, and persistent approach, with the clear goal of converting viable leads into active cases.
Requirements
- Fully bilingual in Spanish and English (speaking, reading, writing, listening).
- Strong ability to build trust through a warm, compassionate, people-centered approach.
- Comfortable with sales outreach and encouraging clients to take action.
- Excellent attention to detail, organization, accuracy, and task tracking.
- Ability to work independently, manage time well, and stay focused in a remote environment.
- Strong typing, math, and auditing skills.
- Windows computer required (not Mac).
Benefits
- Competitive hourly pay in USD
- Performance-based incentives
- Paid training on RKL procedures and systems (you are expected to come ready with required skills)
- Paid U.S. holidays, daily wellness breaks, and other bonuses to support well-being
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
bilingualSpanishEnglishattention to detailorganizationtask trackingtypingmath skillsauditing skills
Soft skills
compassionactive listeningcultural humilitybuilding trustpeople-centered approachsales outreachprofessionalismsolutions-orientedpersistence