Customer Service Agent
Be Global E-commerce Corporation
Customer Service Representative
Rebag
full-time
Posted on:
Origin: • 💃 Anywhere in Latin America
Visit company websiteJob Level
Junior
About the role
- Answer all incoming customer service phone calls and emails in a timely manner
- Live chat with customers as requests come in
- Build relationships and engage with customers
- Identify customers’ needs – this includes but is not limited to clarifying customer information, order information, research & investigate customer issues and provide solutions/alternatives.
- Act as a liaison between headquarters and different retail departments.
Requirements
- At least 1 year of previous customer service experience in a rapidly changing environment - retail or eCommerce environment is ideal
- Process-oriented and high attention to detail, with a strong ability to prioritize tasks.
- Perfect English in both verbal and written communications
- Previous experience handling customers in English
- Manage large amounts of incoming phone calls
- Strong communication skills with the ability to problem-solve under pressure.
- Startup minded, positive, and a hands-on attitude.
- Ability to multi-task in a fast-paced entrepreneurial environment.
- Experience in Google Suite, Zendesk and Shopify are a plus
- Resume must be English
