Realynk Assistants (Formerly Trans Support)

Project Coordinator, Customer Support

Realynk Assistants (Formerly Trans Support)

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $30,000 per year

Job Level

Junior

About the role

  • Support onboarding coordination, including agenda preparation, recap documentation, and task tracking.
  • Assist with platform setup: administrative configuration, system preferences, templates, and permissions.
  • Perform data imports with accuracy, including clients, jobs, suppliers, and financial data.
  • Track project milestones, deadlines, risks, and blockers; provide regular updates to project leads.
  • Support customer training through scheduling, content preparation, and follow-up tasks.
  • Facilitate smooth communication between Implementation, Product, Success, and Sales.
  • Maintain organized implementation documentation, deliverables, and timelines.
  • Take meeting notes, summarize decisions, and ensure next steps are clearly assigned.
  • Support internal project coordination using tools like Monday.com or HubSpot.
  • Participate in weekly reviews with implementation leadership to review outstanding tasks.
  • Serve as a frontline responder for customer support tickets.
  • Troubleshoot issues, escalate appropriately, and ensure accurate and timely resolutions.
  • Communicate clearly and professionally with customers, providing step-by-step guidance as needed.
  • Flag recurring issues and assist in identifying opportunities to improve customer experience.
  • Upload LMS modules, update course content, and troubleshoot learner access.
  • Create Scribes, help articles, and documentation based on recurring support questions.
  • Ensure knowledge base content is current, well-structured, and aligned with product updates.
  • Submit weekly support summaries, training reports, and documentation updates.
  • Track open issues, frequently asked questions, and system trends for internal visibility.
  • Maintain clean CRM notes and accurate records aligning support and implementation activity.

Requirements

  • 1–3 years of experience in customer support, implementation, onboarding, or SaaS operations.
  • Strong written communication skills and comfort working directly with customers.
  • High attention to detail, especially when working with customer data and implementation steps.
  • Ability to troubleshoot issues independently and ask for help when needed.
  • Experience with ticketing systems, CRMs, or project management tools (HubSpot, Zendesk, Monday.com preferred).
  • Comfortable balancing structured implementation tasks with responsive support needs.
  • Strong organizational skills and willingness to adapt as processes evolve.
  • Experience working within a SaaS, agency, or financial operations environment.
  • Familiarity with LMS platforms, content creation tools (Scribe, Loom), or customer training workflows.
  • Experience with data imports or quality assurance.
  • Basic understanding of project management principles.
Benefits
  • A Loom video is required as clients may request it during the selection process
  • Be sure to complete the skill set section thoroughly—this is crucial for our internal system automation and ensures your application is processed efficiently
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data importscustomer supportimplementationonboardingquality assuranceproject managementcontent creationtroubleshootingdocumentationtask tracking
Soft Skills
written communicationattention to detailorganizational skillsadaptabilityindependent problem-solvingcustomer interactiontime managementteam collaborationmeeting facilitationfollow-up