Realynk Assistants (Formerly Trans Support)

Project Manager

• Support onboarding coordination, including agenda preparation, recap documentation, and task tracking.
• Assist with platform setup: administrative configuration, system preferences, templates, and permissions.
• Perform data imports with accuracy, including clients, jobs, suppliers, and financial data.
• Track project milestones, deadlines, risks, and blockers; provide regular updates to project leads.
• Support customer training through scheduling, content preparation, and follow-up tasks.
• Facilitate smooth communication between Implementation, Product, Success, and Sales.
• Maintain organized implementation documentation, deliverables, and timelines.
• Take meeting notes, summarize decisions, and ensure next steps are clearly assigned.
• Support internal project coordination using tools like Monday.com or HubSpot.
• Participate in weekly reviews with implementation leadership to review outstanding tasks.
• Serve as a frontline responder for customer support tickets.
• Troubleshoot issues, escalate appropriately, and ensure accurate and timely resolutions.
• Communicate clearly and professionally with customers, providing step-by-step guidance as needed.
• Flag recurring issues and assist in identifying opportunities to improve customer experience.
• Upload LMS modules, update course content, and troubleshoot learner access.
• Create Scribes, help articles, and documentation based on recurring support questions.
• Ensure knowledge base content is current, well-structured, and aligned with product updates.
• Submit weekly support summaries, training reports, and documentation updates.
• Track open issues, frequently asked questions, and system trends for internal visibility.
• Maintain clean CRM notes and accurate records aligning support and implementation activity.

Project Coordinator, Customer Support

Sales Development Rep

• Convert Marketing Qualified Leads (MQLs) into Sales Qualified Leads (SQLs)
• Focus on qualification and pipeline creation—not closing

Sales Development Representative

• Outbound Calling: Make cold calls to existing and newly researched leads to introduce the platform and generate interest.
• Appointment Setting: Book qualified demos and meetings with brand decision-makers.
• Lead Research and List Building: Research prospects and assist in refining lead lists using Seamless.ai and the same tools
• CRM Management: Track calls, notes, outcomes in the CRM (currently HubSpot)
• Sales Conversion: Confidently discuss influencer marketing, social media trends, and creator partnerships.

Sales Development Representative – SaaS

Business Development Rep

• Execute outbound outreach via cold calling, cold email, and LinkedIn to generate interest.
• Research and identify prospects that fit our Ideal Customer Profile (ICP) within the Food & Beverage, Spirits, Nutraceutical, and CPG sectors.
• Conduct initial discovery to ensure prospects have active label needs, the authority to make decisions, and an openness to evaluating new vendors.
• Directly book qualified meetings onto the internal sales calendar.
• Maintain meticulous notes and activity logs to ensure full pipeline visibility.

Project Coordinator, Customer Support

Sales Development Representative

Sales Development Representative – SaaS

Business Development Representative