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Supervisor – Contact Center Sales
RealTruck, Inc.Supervisor of Contact Center Sales responsible for managing a team to achieve sales targets. Offering benefits for personal and professional development at RealTruck, a leading manufacturer of vehicle accessories.
About the role
Key responsibilities & impact- Achieve growth and hit sales targets by managing recruitment selection process
- Supervise a team of employees and provide input on hiring and disciplinary actions
- Review KPI and SLA reports to assess strengths and weaknesses of the sales team
- Manage sales team by providing counseling, coaching, and recommending process improvements
- Direct and coordinate performing sales activities as dictated by workload
- Ensure performance and quality assurance standards are met through monitoring sales calls and chats
- Provide technical guidance and expertise on questions concerning product fitment and pricing
- Coordinate training activities for sales team
Requirements
What you’ll need- High school diploma required
- 3+ years of Sales supervisory/manager experience in a fast-paced environment preferred
- 3+ years of sales or automotive experience required
- Superior verbal and written communication skills
- Strong data analysis, quantitative, and analytical skills
- Proficient in MS Office (Word, Excel, PowerPoint, and Outlook)
- Knowledge working with multiple call systems/software programs (preferred: Five9, Net Suite, Live Person, and Kustomer)
Benefits
Comp & perks- Enjoy great benefits like medical, dental, and vision coverage
- Company-paid life insurance and disability
- 401(k) with company match (eligible the first of the month after you start)
- Wellbeing days and parental leave
- Educational reimbursement
- Earn referral bonuses
- Exclusive employee discounts on RealTruck products
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisquantitative skillsanalytical skillssales managementrecruitment selectionperformance monitoringquality assurance
Soft Skills
communication skillscoachingcounselingteam supervisionprocess improvement