Supervisor – Contact Center Sales

RealTruck, Inc.

Supervisor of Contact Center Sales managing recruitment, coaching, and sales performance for RealTruck's sales team. Fostering teamwork and achieving sales targets through effective management practices.

Posted 4/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Achieve growth and hit sales targets by managing recruitment selection process, objective setting, coaching, and performance monitoring of sales consultants
Man age and supervise a team of employees
Review KPI and SLA reports to assess the strengths and weaknesses of the sales team
Manage the sales team by providing counseling, coaching, and recommending process improvements
Direct, coordinate, and participate in performing sales activities as dictated by workload
Set the tone and energy of the sales team utilizing proper motivation techniques
Ensure performance and quality assurance standards are met through monitoring of sales calls and chats, coaching sessions, and regular meetings
Provide sales consultants with approvals on pricing, returns, and fees
Provide technical guidance and expertise on questions concerning product fitment, part identification, retailer installation assistance, and pricing
Coordinate training activities for sales team

Requirements

What you’ll need

High school diploma required
3+ years of Sales supervisory/manager experience in a fast-paced environment preferred
3+ years of sales or automotive experience required
Superior verbal and written communication skills
Strong data analysis, quantitative, and analytical skills
Ability to sell products consistently and effectively without jeopardizing honesty and integrity
Proficient in MS Office (Word, Excel, PowerPoint, and Outlook)
Knowledge working with multiple call systems/software programs (preferred: Five9, Net Suite, Live Person, and Kustomer)

Benefits

Comp & perks

medical, dental, and vision coverage
company-paid life insurance and disability
401(k) with company match (eligible the first of the month after you start)
wellbeing days
parental leave
educational reimbursement
referral bonuses
exclusive employee discounts on RealTruck products

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisquantitative skillsanalytical skillssales managementperformance monitoringcoachingKPI reviewSLA reviewproduct fitmentpart identification

Soft Skills

verbal communicationwritten communicationteam supervisionmotivation techniquescounselingprocess improvementperformance assurancetraining coordinationintegritysales effectiveness