RealTruck, Inc.

Customer Service Representative

RealTruck, Inc.

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

About the role

  • Support the management of incoming calls, e-mails, and chats
  • Help develop brand identity with new and existing customers
  • Classify and assess customers’ needs to achieve satisfaction
  • Provide support to all areas pertaining to customer service
  • Examine, analyze, and document relevant details for accurate data entry
  • Provide exceptional service across multiple channels (phone, email, web, chat, social)
  • Answer general inquiries on pricing, orders, minor install issues, and warranty
  • Maintain a positive, empathetic, and professional demeanor at every touchpoint
  • Keep records of customer interactions, transactions, comments, and complaints
  • Display accountability by following instructions and applying feedback to improve performance

Requirements

  • High school diploma or GED is required
  • Technical Certification or Associates Degree preferred
  • 1+ years of customer service, hospitality, technical support, or related work experience is required
  • 2-5 years of experience preferred
  • Ability to effectively use Microsoft Office Suite, including Outlook, Word, and Excel
  • Excellent written and oral communication skills
  • Advanced organization, prioritization, and attention to detail skills
  • Flexible schedule with the availability to work weekends and holidays
Benefits
  • medical, dental, and vision coverage
  • company-paid life insurance and disability
  • 401(k) with company match (eligible the first of the month after you start)
  • wellbeing days
  • parental leave
  • educational reimbursement
  • referral bonuses
  • exclusive employee discounts on RealTruck products
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entrycustomer servicetechnical supporthospitality
Soft Skills
communication skillsorganizationprioritizationattention to detailempathyaccountability
Certifications
Technical CertificationAssociates Degree