Customer Service Representative

RealTruck, Inc.

Customer Service Representative assisting with managing incoming calls, e-mails, and chats. Supporting brand identity while ensuring customer satisfaction and data accuracy.

Posted 4/16/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Support the management of incoming calls, e-mails, and chats
Help develop brand identity with new and existing customers
Classify and assess customers’ needs to achieve satisfaction
Provide support to all areas pertaining to customer service
Examine, analyze, and document relevant details for accurate data entry
Provide exceptional service across multiple channels (phone, email, web, chat, social)
Answer general inquiries on pricing, orders, minor install issues, and warranty
Maintain a positive, empathetic, and professional demeanor at every touchpoint
Keep records of customer interactions, transactions, comments, and complaints
Display accountability by following instructions and applying feedback to improve performance

Requirements

What you’ll need

High school diploma or GED is required
Technical Certification or Associates Degree preferred
1+ years of customer service, hospitality, technical support, or related work experience is required
2-5 years of experience preferred
Ability to effectively use Microsoft Office Suite, including Outlook, Word, and Excel
Excellent written and oral communication skills
Advanced organization, prioritization, and attention to detail skills
Flexible schedule with the availability to work weekends and holidays

Benefits

Comp & perks

medical, dental, and vision coverage
company-paid life insurance and disability
401(k) with company match (eligible the first of the month after you start)
wellbeing days
parental leave
educational reimbursement
referral bonuses
exclusive employee discounts on RealTruck products

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data entrycustomer servicetechnical supporthospitality

Soft Skills

communication skillsorganizationprioritizationattention to detailempathyaccountability

Certifications

Technical CertificationAssociates Degree