Customer Service Representative
RealTruck, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $17 per hour
Job Level
Junior
About the role
- Provide exceptional customer service by meeting and exceeding customer expectations with our internal and external customer base.
- Act as a liaison, provide product information and resolve any emerging problems that our customers might face with accuracy and efficiency.
- Acknowledge and solve customer complaints.
- Answer general inquiries on pricing, orders, minor install issues, missing hardware, warranty, and general product information lookup.
- Provide exceptional service and support to both internal and external customers via all channels.
- Must be knowledgeable of, and communicate effectively, all features and benefits of products to customers.
- Handle high volume of inbound customer touchpoints via multiple channels (phone, email, web, chat or social).
- Maintain a positive, empathetic, and professional demeanor at every customer touchpoint.
- Achieve established goals or deadlines set for the department via leadership.
- Ensure accuracy of customer records and update as needed.
- Keep records of customer interactions, transactions, comments, and complaints.
- Complete customer transactions, documentation, and/or data entry in a timely manner.
- Display high levels of accountability by following instructions or guidance provided by leadership; ability to apply feedback to improve performance. Takes responsibility for own actions.
- Continuously improve job specific skills, system comprehension, and technical acumen in vehicle/product knowledge through training.
- Perform additional duties, as assigned.
Requirements
- High school diploma or GED is required.
- Technical Certification or Associates Degree preferred.
- 1+ years of customer service, hospitality, technical support, or related work experience is required.
- 2-5 years of experience preferred.
- Ability to effectively use Microsoft Office Suite, including Outlook, Word, and Excel.
- Excellent written and oral communication skills.
- Ability to demonstrate flexibility and innovation to resolve problematic issues in a professional manner.
- Advanced organization, prioritization, and attention to detail skills.
- Able to resolve conflict with ease and compassion.
- Ability to work independently or with others in a fast-paced environment with constant interruptions.
- Excellent attendance and dependability.
- Ability to respond to common inquiries or complaints.
- Demonstrate proficiency with multilateral computer systems and technology.
- Flexible schedule with the availability to work weekends and holidays.
Benefits
- Comprehensive medical, dental, and vision health insurance eligibility within 30 days of your date of hire.
- Company paid life insurance, short- & long-term disability.
- A matched 401k savings program to plan and save for your retirement.
- Educational assistance to continue in college or pursue additional skills and further your career.
- Big discounts on great RealTruck products for you, your family, and friends.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicetechnical supportdata entryproblem resolutionproduct knowledgedocumentationtransaction processingsystem comprehensionmultilateral computer systemsMicrosoft Office Suite
Soft skills
communication skillsempathyaccountabilityflexibilityinnovationorganizationprioritizationattention to detailconflict resolutiondependability
Certifications
Technical CertificationAssociates DegreeHigh school diplomaGED