Business Consultant – Dedicated Success

Realtor.com

Business Consultant retaining and growing Realtor.com’s premier real estate accounts. Managing post-sale implementation, training, escalations, renewals, and executive partnerships.

Posted 8/6/2026full-timeRemote • Texas • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management, focusing on building and maintaining executive-level relationships while providing tailored strategies and support. Proficient in utilizing Salesforce and other enterprise systems to enhance customer engagement and retention in the real estate industry.

Highest-signal resume keywords

Account ManagementSalesforce ExperienceReal Estate Industry KnowledgeTechnical Customer SupportExecutive-Level Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementSalesforce ExperienceTechnical Customer SupportData-Driven InsightsImplementation Plans

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationRelationship BuildingIndependent Prioritization

Tools & Technologies

SalesforceFocus FireMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Real Estate IndustryCustomer EngagementPost-Sale LifecycleCorporate OKRsCustomer Retention

About the role

Key responsibilities & impact

Lead, grow, and retain Realtor.com’s highest-value strategic customer relationships
Manage a portfolio of approximately 40 premier strategic accounts
Build deep executive-level customer relationships and serve as a trusted business partner
Provide personalized consultation, data-driven insights, custom strategies, implementation plans, and best practices
Own the post-sale lifecycle, including product implementation, training, ongoing support, escalations, retention, and renewals
Engage customers personally and celebrate business and personal milestones
Travel approximately 10% for conferences, events, and customer engagement
Execute company initiatives and corporate OKRs
Develop knowledge of Realtor.com business processes and products and implement enhancements
Collaborate with Sales, Product, Marketing, Technology, Operations, and Finance
Use Salesforce, Focus Fire, and other enterprise systems

Requirements

What you’ll need

Bachelor’s degree
8 years of account management experience with key/major accounts
Excellent verbal and written communication skills
Ability to work with PCs, the Internet, and Microsoft applications including Word, Excel, and Outlook
Salesforce experience
Knowledge of the real estate industry
Experience with technical customer support
Ability to build executive-level customer relationships
Ability to manage schedules and priorities independently
Approximately 10% travel

Benefits

Comp & perks

Inclusive and Competitive medical, Rx, dental, and vision coverage
Family forming benefits
13 Paid Holidays
Flexible Time Off
8 hours of paid Volunteer Time off
Immediate eligibility into Company 401(k) plan with 3.5% company match
Tuition Reimbursement program for degreed and non-degreed programs
1:1 personalized Financial Planning Sessions
Student Debt Retirement Savings Match program
Free snacks and refreshments in each office location
Development opportunities
Warm, welcoming, and inclusive culture