Professional Services Consultant

RealTime eClinical Solutions

Professional Services Consultant managing software implementation projects for healthcare solutions. Collaborating with clients to ensure smooth project execution and customer satisfaction.

Posted 5/13/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Gain and share a mastery of the RealTime, Devana Solutions, and Complion product line
Take ownership of new customer implementation projects from initiation to completion, ensuring all tasks are executed efficiently, timelines are met, and project goals are achieved
Manage the customer experience from sales handoff through go-live for assigned implementations and configuration change projects
Collaborate with clients to understand their specific requirements and objectives, translating them into actionable project plans
Establish and maintain strong relationships with clients, serving as the main point of contact throughout the implementation process
Actively listen to client needs, provide solutions, and address concerns promptly
Partner with internal and external stakeholders to understand and execute upon our customers’ needs and organizational structure
Create and maintain comprehensive project documentation, including project plans, status reports, and user guides, to ensure transparency and knowledge sharing
Take on additional responsibilities as necessary during onboarding and secondary client implementations to help provide an appropriate customer experience
Facilitate system architecture changes to the client’s system by working closely with the development team
Identify potential risks and challenges in the implementation process and develop strategies to mitigate them
Proactively communicate any issues to stakeholders and propose solutions
Educate customers on additional products and features
Share best practices and contribute ideas on ways to resolve problems
Improve processes and procedures to serve the customer better and/or improve productivity
Maintain a high level of integrity and confidentiality when dealing with sensitive and confidential information
Maintain compliance with company policies and procedures regarding the HIPAA Privacy Rule

Requirements

What you’ll need

3+ years of software implementation experience
Proven experience in project management, particularly in technology implementations
Strong communication and interpersonal skills
Technical proficiency to understand and configure software systems
Problem-solving abilities and the capacity to adapt to changing project dynamics
Attention to detail and commitment to quality assurance
PMP preferred
1+ years of experience within the clinical research industry or biotech fields
Bachelor’s degree or equivalent experience

Benefits

Comp & perks

Health insurance
Long-term disability
Life policies
Unlimited Paid Time Off
10 paid Holidays
Paid Parental Leave
Work Anniversary Bonus
Participation in the Employee of the Quarter Program
Monthly $100 Connectivity Stipend Reimbursement
401K contributions matched at 100% of the first 3% invested and 50% of the next 2% invested

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

software implementationproject managementtechnical proficiencyconfiguration of software systemsquality assurancerisk managementprocess improvementdocumentationsystem architecture

Soft Skills

communicationinterpersonal skillsproblem-solvingattention to detailadaptabilitycustomer experience managementrelationship buildingactive listeningcollaboration

Certifications

PMPBachelor's degree