Professional Services Manager

RealTime eClinical Solutions

Professional Services Manager leading Implementation Consultants for a clinical research software company. Ensuring successful project delivery while maintaining strong client relationships.

Posted 4/29/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Gain and share a mastery of the RealTime, Devana Solutions, and Complion product lines.
Lead and manage a team of Implementation Consultants to deliver successful client projects on time and within budget.
Engage customers to understand their evolving needs in conducting profitable clinical trials and coordinate RealTime, Complion, and Devana resources to ensure success.
Act as a working manager by taking ownership of customer projects from initiation to the Go-Live phase.
Work with team members to create individual development plans including career goals, job-specific knowledge, and professional skills.
Develop, oversee, and report on key performance indicators for your business unit and its team members.
Oversee and drive continuous improvement to customer professional service experiences.
Identify needs and contribute to the development of customer-facing training material and its delivery to customers.
Identify opportunities and develop strategies for upselling and cross-selling.
Use product and customer knowledge to create and share user acceptance criteria with the Product Team throughout development.
Establish and maintain strong relationships with clients, ensuring their satisfaction by actively listening to client needs, providing solutions, and addressing concerns promptly.
Partner with internal and external stakeholders to understand and execute our customers’ needs and organizational structure.
Create and maintain comprehensive project documentation, including project plans, status reports, and user guides, to ensure transparency and knowledge sharing.
Define and execute the implementation strategy for 21 CFR Part 11 Validation.
Identify potential risks and challenges in the implementation process and develop strategies to mitigate them.
Proactively communicate any issues to stakeholders and propose solutions.
Educate customers on additional products and features.
Share best practices and contribute ideas on ways to resolve problems.
Improve processes and procedures to serve the customer better and/or improve productivity.
Maintain a high level of integrity and confidentiality when dealing with sensitive and confidential information.
Maintain compliance with company policies and procedures regarding the HIPAA Privacy Rule.

Requirements

What you’ll need

Bachelor’s degree in business, Information Technology, or a related field or equivalent experience
5+ years of experience in professional services, consulting, or project management roles, with at least 2 years in a supervisory capacity
3+ years of software implementation experience, particularly in technology implementations
Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders
Proficiency in project management tools and software
Strong project management skills; highly organized and detail-oriented
Ability to prioritize and manage multiple projects simultaneously
Excellent critical thinking, organizational, and problem-solving skills.

Benefits

Comp & perks

Health insurance
Long-term disability
Life insurance
Unlimited Paid Time Off
10 paid Holidays
Paid Parental Leave
Work Anniversary Bonus
Participation in the Employee of the Quarter Program
Monthly $100 Connectivity Stipend Reimbursement
401K matching

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

software implementationproject managementkey performance indicatorsuser acceptance criteria21 CFR Part 11 Validation

Soft Skills

communication skillsinterpersonal skillsorganizational skillsproblem-solving skillscritical thinkingleadershipteam management