Customer Success Manager

RealNetworks

Customer Success Manager helping US B2B SaaS and HaaS customers adopt SAFR Guard. Driving onboarding, retention, renewals, and measurable value for RealNetworks’ computer vision solutions.

Posted 8/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success management, focusing on onboarding, retention, and measurable outcomes for B2B SaaS solutions. Proficient in relationship management, customer engagement, and cross-functional collaboration to drive customer value and product improvements.

Highest-signal resume keywords

Customer Success ManagementB2B SaaS SolutionsOnboarding StrategiesRetention StrategiesCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Relationship ManagementPerformance MonitoringKPI AnalysisDocumentation SkillsTechnical Aptitude

Soft Skills

Interpersonal SkillsOrganizational SkillsSelf-Starter AttitudeCustomer-First Mindset

Tools & Technologies

Source-of-Truth Systems

Industry Keywords

Retail Loss PreventionAsset ProtectionCustomer EngagementCustomer FeedbackChurn Risk Management

About the role

Key responsibilities & impact

Guide new customers through implementation and setup, establish success expectations and milestones, and ensure a smooth transition into ongoing adoption
Serve as the primary contact for a portfolio of customers, proactively managing relationships and needs
Establish a proactive customer cadence to review performance, usage, KPIs, business outcomes, questions, and feedback
Identify opportunities to increase adoption and ensure customers realize measurable value from SAFR Guard
Promote best practices and increase adoption, engagement, and customer value across SAFR Guard features and capabilities
Collaborate with technical support and product teams to resolve customer concerns
Monitor customer health, identify engagement or adoption gaps and churn risks, and support retention and renewal efforts
Solicit customer feedback and represent the Voice of the Customer internally to inform product improvements and priorities
Review and communicate customer performance, usage trends, success milestones, and measurable outcomes
Maintain accurate customer records and commitments in source-of-truth systems
Review incidents for context and applicable policy and procedures, exercising sound judgment

Requirements

What you’ll need

3+ years in Customer Success or Client Services with B2B SaaS solutions strongly preferred
Retail loss prevention / asset protection experience
Strong communication and interpersonal skills with a customer-first mindset
Strong organizational skills and discipline in documenting customer interactions, commitments, health, and outcomes
Track record of executing effective onboarding, renewal, and retention strategies with measurable customer outcomes
Ability to manage multiple customer accounts and projects simultaneously
Comfortable working cross-functionally with technical and non-technical teams
Self-starter who thrives in a fast-paced, evolving environment
Technical aptitude preferred
Remote in the US; West Coast preferred

Benefits

Comp & perks

Remote work
Equal opportunity employment
E-Verify participation